Job Description

DUE TO OUR REMOTE LOCATION ALL CANDIDATES MUST BE ABLE TO DRIVE.

We are looking for experienced Receptionist, with a background in customer service and the ability to use a range of computer programs.

Your role will include booking treatments for the spa, assisting our retreat guests with their enquiries, checking customers in and out of the retreat, taking payments and generally acting as front of house delivering a high level of customer service. You will provide administration and general support to management. You will work on a rota and must be prepared for this to include work on evenings, weekends and public holidays.

Great organisation skills are required, together with the ability to maintain high attention to detail even when working under pressure. You must be capable of providing professional, friendly and welcoming reception services to guests face to face and via telephone and email. You must possess a can-do attitude, be capable of multi-tasking and have the desire to provide first class customer service.

The reception is extremely busy, so the ideal candidate needs to thrive working under pressure, should be able to prioritize, and manage their time effectively.

Glass House Retreat is the UK's first purpose-built luxury wellness retreat. Within our brand new, visionary, state of the art retreat facility, we will provide our guests with expert support, including progressive fitness facilities and classes, cryotherapy, luxury spa and beauty treatments, and specialist raw food and juice diets, it's essential that candidates share a passion and interest for wellness and a healthy lifestyle.

Full Time receptionist required. Hours are on a shift basis Monday - Sunday. The candidate must be flexible across the entire week.

Early Shift 7am-4pm
Mid Shift 9am-6pm
Late Shift 11.30-8.30pm

- 1 week close down over Christmas for all staff.
- Discounts on stays & Spa Days for yourself, friends & family.
- Discounts on products for yourself.
- Employee of the month winning a free stay for two.
- Monthly staff pool nights.
- Free Cryotherapy Sessions
- On site gated parking
- Ongoing training & development
- Monthly Wellbeing sessions
- Christmas party

Job Type: Full-time

Pay: From 27,183.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Schedule:

Weekend availability
Licence/Certification:

Driving License (required)
Work Location: In person

Application deadline: 09/08/2025
Expected start date: 17/08/2025