Job Description

About the Role



We are looking for a highly organised and professional Receptionist to be the first point of contact for our visitors, clients, and callers. This is a key role within the business, providing exceptional customer service, managing front desk operations, and supporting wider administrative functions to ensure the smooth running of the office.



Key Responsibilities



Welcome visitors in a warm, professional manner and direct them appropriately.



Answer, screen, and forward calls promptly and efficiently.



Maintain a tidy, presentable reception area and ensure supplies are stocked.



Manage incoming/outgoing mail, deliveries, and courier requests.



Oversee visitor logs, issue passes, and handle meeting room bookings.



Provide administrative support including data entry, filing, scanning, and photocopying.



Order office supplies, stationery, diaries, and planners.



Monitor and restock breakout areas with tea, coffee, and refreshments.



Support events management, logistics, and meeting preparations.



Handle the Info@ mailbox and respond/redirect emails efficiently.



Manage corporate work wear (ordering, distribution, and laundering).



Take responsibility for stock on the mezzanine floor, ensuring it is secured.



Make refreshments for customers and visitors as required.



Skills & Experience



Previous experience in reception, front desk, or customer service (preferred but not essential).



Excellent communication and interpersonal skills, with a professional and approachable manner.



Strong organisational skills with the ability to multitask and prioritise effectively.



Proficiency in Microsoft Office (Word, Excel, Outlook).



High attention to detail with a commitment to delivering quality service.



Ability to work independently as well as part of a team.



Confident under pressure, proactive, and able to use initiative.



Why Join Us?



This is a fantastic opportunity for someone who thrives in a front-facing role and enjoys being at the heart of a busy office. You'll be the welcoming face of our organisation while gaining exposure to a wide variety of administrative tasks and working with colleagues across the business.



Salary

Competitive

Hours

40

Contract type

Permanent

Location

RML Group, Wellingborough