Job Description

Full Time
permanent
40 hours a week
As the home's Receptionist, you'll create a warm and welcoming atmosphere for residents, staff and visitors. Acting as the front of house, you'll be enthusiastic and passionate about Langtree Care Home and Millennium Care.


As the home's Receptionist, you'll create a warm and welcoming atmosphere for residents, staff and visitors. Acting as the front of house, you'll be enthusiastic and passionate about Langtree Care Home and Millennium Care.


Alongside this, you will perform varied administrative and financial tasks, whilst maintaining your skills and undertaking such training and development as required.


The perfect candidate will be a people-person with a can-do attitude who has experience working in an administrative role in a health and social care setting.


Role Expectations:


Role Specific Duties:


Take the lead with new enquiries, booking show arounds and recording all enquiries in the database
Manage the home's show arounds, showcasing Langtree to new potential residents and their loved ones
Provide enquiry and admission updates to the senior management team
Day-to-day management of appointments, deliveries and all elements of the front desk operation whilst ensuring accuracy in the recording and communication of any related information
To answer the telephone promptly and in a courteous manner
To answer, record and process all incoming calls, messages, requests, questions or concerns
To record residents' and their families' preferences in the system and communicate any outstanding requests or issues to management that may require additional monitoring or follow-up
To support residents to maintain their relationships and connections with the local community
Be responsible for promoting and safeguarding the welfare of the residents we are supporting.
To be fully aware of activities and facilities within the care home and the local area
The safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
To accurately handle credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
To ensure the security of resident's valuables, stock and keys. This will include ensuring company security procedures are strictly always adhered to
To undertake any all-administration duties as requested
To ensure all areas are kept clean and tidy
To undertake show rounds for potential new residents
To complete the administrative requirements for all new employees
To ensure all staff records are kept up to date and are fully completed/compliant


Working with Others:


To develop effective working relationships with other employees and support and develop new and less experienced members of the team
To cooperate with the implementation, evaluation, orientation and induction of all new employees
To attend and participate in team meetings
To maintain and develop relationships with the residents, their families, friends and other visitors to the home.
To be responsible for the health and safety of yourself as well as others in the home under the Health and Safety regulations whilst promptly reporting any hazards or potential hazards to the relevant person
To maximise internal communication networks and have an extensive knowledge of the local area in order to promote and nurture positive relationships to answer residents' and visitors' questions and make recommendations
To work as part of a team and communicate with other departments to ensure excellent quality and service
To immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the manager on duty


Leading by Example:


To seek opportunities for professional and personal growth and development
Be a role model for other members of the team and be an ambassador for the service
Be professional, polite and reasonable at all times
To provide a warm welcome to all new residents, team members and all visitors and to familiarise them with the home
To take action to solve problems/complaints using appropriate service recovery guidelines
To comply with COSHH regulations


Personal and Professional Development:


Attend statutory training and any other training as directed whilst being open to learning opportunities
Have a good understanding of dementia and how it affects those living with the disease
Have a basic knowledge of CQC and the fundamental standards
To adhere to all of Millennium Care UK Ltd.'s Policies and Procedures


Salary & Benefits:


14.50 per hour
Complimentary meals, drinks and snacks throughout your shift
Competitive salary
A bespoke induction
Ongoing training and development
EAP + Benefits
Partnership with My Staff Shop www.mystaffshop.com
Employee of the month
Employee of the year


About Millennium Care:


Millennium Care is a multi-award-winning, family-owned, B Corp accredited care organisation with a difference. Recently named 'Care Employer of the Year', we provide expert care across several homes, set in picturesque surroundings across Lancashire and Greater Manchester.


MILLENNIUM CARE DOES NOT ACCEPT SPONSORSHIP