Job Description

Becoming a Superhero

At Carebase we believe that all our members of the team are Superhero's. You will be working as an integral part of the Carebase family, closely liaising with all Central Office staff. This position is based on a reception desk.


The main purpose this role is to give outstanding customer care to every visitor or caller and to provide support to the office.


About the role

As our Receptionist you will meet, greet and sign in all visitors at the office. You'll be responsible for ensuring that the reception area is always neat and tidy and will ensure that each and every visitor is comfortable and has a refreshment whilst in the reception area. You'll interact with our people on a daily basis - so you'll be friendly, caring and kind.


Here's some other important things you need to know:

To answer the front door intercom promptly and ensure each visitor to the office are welcomed. To be the first point of contact for incoming enquiries into the office. Answering the phone and emails promptly and in a polite manner as soon as possible To ensure that the reception area, office and kitchen is kept neat, tidy and welcoming and fridges are well stocked. Tidy all rooms, load and empty dish washer, keep kitchen and boardrooms stocked ensuring that the office is clean and safe at all times To support the office team in packaging and posting mailouts, materials i.e. leaflets, invoices etc. To support the team with administrative tasks such as filing, laminating, ordering and booking things such as restaurants, cabs, hotels etc. where requested Weekly reporting as requested To ensure that all office stationery and refreshments are ordered as required To take responsibility for solving problems and queries brought by visitors or and internal and external bodies. To engender an atmosphere of co-operation and positivity within the office dealing with colleagues, visitors and suppliers with courtesy and respect at all times.



The Ideal Candidate

The ideal candidate will possess strong administrative skills along with a calm and welcoming demeanor. As the front-of-house representative and the first point of contact for all general enquiries--whether by phone, email, or in person--you will need excellent customer service skills and the ability to manage your time effectively.


About us and our home

Caring for Our Mental Health - Together

At Carebase, we believe a happy, supported team delivers the best care. That's why we've signed the

Mental Health at Work Commitment

- developed by experts with six essential standards that help us to create a home where everyone feels safe, valued, and able to thrive.



From trained Mental Health Champions to our online

Wellbeing & Mindfulness Space

, we make sure our people have the tools, time, and support they need - because your wellbeing matters here and when we take care of our minds, we can take care of each other and our residents even better


Benefits of joining our team

What we can offer you

24,500 per annum Permanent full time contract - 42.5 hours per week 9am to 5.30pm - Weekdays 28 days annual leave (inclusive of statuary bank holidays) Pension Staff recognition schemes I have an idea 50 gift card Employee Assistance Programme (free independent and confidential information and advice) Office perks such as free treats, snacks and soft drinks Access to hundreds of high street discounts Cycle to work scheme Comprehensive Training and Career Development A friendly and supportive working environment * Dedicated mental health champions