Job Description

Receptionist/Administrator

Reporting to:

Non-Clinical Lead and Practice Manager

Main Responsibilities/Duties

Greet and welcome patients from all access points - telephone, online and in person - handling their enquiries professionally and appropriately based on Practice protocols Triage patient calls and signpost them as appropriate Book appointments for all services provided by the Practice Greet patients and deal with queries Deal with Accurx online enquiries (both medical and admin requests) Handle and action tasks from various sources daily Handle and action emails daily Making up sample bags Preparation of hard copy forms for patients Carry out specific admin duties dependent on individual responsibilities Remaining aware and confident of Primary Care services enabling patient information to be provided in a timely fashion Ringing patients and booking set clinic slots (for example: Long Term Conditions, Shingles vaccinations, Flu vaccinations etc).

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that NMC professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Contribution to the implementation of services:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audits where appropriate.

Flexibility:

We require you to be flexible when needed with your working hours, there maybe times that we would need to you come in later to cover the afternoon/evening shift or maybe times that we require you to swap your day off or work your day off due to sickness/annual leave. We will ensure to give you as much notice as we can where we need this to happen.

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 16 - 30 per week

Benefits:

Company pension Free flu jabs Free parking On-site parking Sick pay
Experience:

customer service: 2 years (preferred)
Work Location: In person