Job Description

We are looking for one or two receptionists to join our friendly team. This position is to cover reception shifts at Witheridge Medical Centre. Should two applicants wish to job share, the expectation would be to cover each others annual leave.

The position is for between 30 and 37.5 hours (In the event of staff shortages due to annual leave / sickness there is the expectation to cover at either of our other surgeries, Cheriton Fitzpaine and Morchard Bishop Surgery. Applicants require a driving licence and their own vehicle.

Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols To have a knowledge of all Practice procedures To work in accordance of written protocols Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Receiving patients consulting with members of Practice team Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Task requests for home visits to the duty Doctor, ensuring careful recording of all relevant details and where necessary personally refer to Duty Doctor Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same Registrations of new patients - computer data entry and medical records. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance including word/data processing, filing, photocopying and scanning Provision of refreshments for staff and visitors; keeping the kitchen area clean and tidy
Ensure that personal work areas are regularly cleaned to maintain a high level of hygiene and that all equipment is kept clean and kept in good working order.

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Undertake any necessary work as may be required and appropriate to maintain a high standard and efficient service.

Job Types: Full-time, Part-time, Permanent

Pay: 12.53 per hour

Benefits:

On-site parking
Work Location: In person

Application deadline: 02/09/2025
Expected start date: 01/10/2025