Job Description

Job Summary

An exciting opportunity as a Receptionist/Coordinator at Hoole Medispa, you will be the first point of contact for patients , maintaining and developing all patients on their clinic journey. This role is the most important within the team, the face of the clinic supporting a professional team in the smooth running and growth of the clinic.

Duties

- Greet and assist patients in a courteous manner
- Answer and direct phone calls with professionalism, taking payments, rebooking appointments, upselling treatments, products and vouchers.
- Perform data entry tasks accurately and efficiently, using Pabau the online booking system, ensuring patient data is update and correct.
- Ensure columns are full, waiting lists are open and aim to fill, give follow up call backs to patients.
- Maintain and manage emails, offices supplies, equipment, stock control and ordering of products
- Assist with clerical tasks such as filing, photocopying, and scanning documents
- Ensure all areas and maintained clean and tidy
- Handle basic bookkeeping tasks using Zero

-Marketing - as per guidance from the clinic manager including Social Media platforms and updating regular before and after pictures to the whats app

-Ad hoc tasks from the owner/manager

Skills

- Proficient in administrative tasks and strong data entry skills
- Required to train and learn the Zo Skincare brand and have good knowledge of treatments and services we offer
- Excellent phone etiquette
- Able to use Social media and other marketing platforms
- Competent in computerised systems
- Knowledge of Office procedures and equipment
- Professional attitude and team approach
- Strong organisational abilities for multitasking effectively

As the first and last point of contact for our patients, our clinic Receptionist/Coordinator role is key for driving the business and selling our products and services.

The ideal candidate will represent the Hoole Medispa brand in all aspects of behaviour, from dress and language to attitude at work. If you believe strongly in delivering excellence through 'constant and never-ending improvement' and work well within a friendly team environment then apply today!

Benefits include a commission structure, in clinic treatments, reduced skincare, pension scheme and a fun friendly environment.

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: 25 per week

Benefits:

Company pension Employee discount
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Administrative experience: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person