Job Description

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The Role

Days - Thursday and Friday 8.30 am - 1.00 pm

Location - Braintree

THE ROLE

As a Receptionist/Front of House , you will be the first point of contact for the Firm. The role of Receptionist is vital as it sets the initial tone with clients visiting the office. We therefore expect a high level of client service, attention to detail and pride in all office areas seen and used by our clients and Partners.



Maintaining reception and breakout areas and meeting rooms with regular checks throughout the day and after each meeting



Carrying out 'walk arounds' to ensure office space, meeting rooms and any areas that could be seen by clients are tidy and free of clutter



The day to day:

Reception

Greeting and welcoming clients

Providing teas and coffees to clients upon arrival

Providing tea and coffee during long meetings and arranging catering where required

Maintaining reception areas and meeting rooms with regular checks throughout the day and after each meeting

Ensuring each meeting room is set up and has the correct items (i.e note pads, sanitizer, water bottles (if requested) and the correct number of chairs.

Coordinating meeting room bookings and managing which meeting is in each room

Checking video conferencing works before meetings and logging into the systems

Making sure the sign in book is completed by every non staff member in the building

Lunch time telephony cover and taking messages for teams throughout the day

Recording hand delivered post, recorded deliveries and documents to be collected

Emptying dishwasher and cleaning the coffee machine

Administration

Sorting and scanning the post each day

Franking and taking the post to the post office each day (including recorded deliveries)

Maintaining levels of stationery and providing accounts with order lists

Entering all contacts on to SOS, entering ID requirements and scanning in ID requirements as agreed

WHAT EXPERIENCE DO I NEED?

Previous reception/front of house experience ideally within a professional services environment Previous customer/client services experience

WHAT SKILLS SHOULD I HAVE?

Excellent client service and an appreciation that first impressions count Great attention to detail - able to identify areas and processes that could be improved Great communication skills - approachable, friendly and efficient Excellent organisation skills - self-sufficient and able to plan well for the day ahead. Proactive, attentive and strives to achieve a 'job well done'.
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About us

Holmes & Hills Solicitors is a large regional firm of solicitors with seven offices across Essex and Suffolk and over 200 legal professionals across a number of specialist departments. Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities, to build long standing relationships, protect clients' interests and support clients' growth and development.

Working in partnership with businesses and individuals

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Holmes & Hills' large team of legal experts work in partnership with individuals and organisations to provide them with truly proactive legal services through personal relationships. Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach.

Independently recognised as a leading law firm

Holmes & Hills Solicitors is independently recognised by The Legal 500 and Chambers & Partners - two independent directories of the UK's top law firms - as being a leading supplier of legal services in the region.


These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available.


Our clients range from established and growing businesses whose brands are recognised and sold around the world and local authorities across the region, through to families and first-time home buyers.