Job Description

Netley Hall Hotel Limited is a professional business in Shrewsbury. Netley Hall is host to a restaurant, accommodation and a wedding venue. The top priority for the business is to ensure that all team members are supported guided in order to make sure that our customers receive the best possible experience.

Our work environment includes:

Growth opportunities On-the-job training Lively atmosphere Company perks
Overview:

We are seeking a skilled and friendly Receptionist/Front of House member to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. Roles will vary from being an evening receptionist one day to helping the front of house team members serving. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Weekends are shared between team members.

Responsibilities:

- Greet guests upon arrival and provide them with information about hotel facilities and services

- Check-in and check-out guests efficiently, ensuring accuracy of all details

- Answer phone calls and respond to inquiries in a professional and courteous manner

- Handle guest complaints or concerns promptly and escalate issues as necessary

- Assist guests with luggage storage, transportation arrangements, and other requests

- Process payments and maintain accurate records of guest transactions

- Maintain a clean and organised front desk area

- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction

Skills:

- Excellent phone etiquette and strong communication skills

- Previous experience in a hotel or hospitality setting is preferred

- Outstanding customer service skills with the ability to resolve issues effectively

- Strong organisational skills and attention to detail

- Serve customers food in the restaurant / lounge / garden areas

- Monitor inventory levels at the front end and notify management of any shortages or discrepancies

- Collaborate with other team members to ensure smooth operations

Join our team as a Receptionist/Front of House member and be part of creating memorable experiences for our guests. Apply now!

Job Types: Full-time, Permanent, Zero hours contract

Pay: 13.00 per hour

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Work Location: In person