Job Description

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

Being a great place to work Committed to sustainability and having a positive impact Being dedicated to the development of our people

BUSINESS AREA

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The Record Keeping department is responsible for the recording and archiving of all eCom and Voice communication. This includes New System architecture, day to day operation and the design and execution of all related Controls.

JOB PURPOSE

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Purpose: act as a Subject Matter Expert (SME) for all Record Keeping Platforms focusing on product architecture, Proof of Concept and Technical Documentation as well as Knowledge distribution across Regions.
Scope: Global

KEY RESPONSIBILITIES

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Responsible for the delivery of a range of Record Keeping services into the Company.
Manage the technology, ensuring that it has maximum availability and it is maintained at an appropriate technical level for support and maintenance purposes.
Be responsible for various projects and the ongoing change process around project and production activities.
Join project teams, acting as a Subject Matter Expert (SME) by providing overall expertise and guidance on Record Keeping related aspects of project architecture, design and implementation.
Technical design authority for all Record Keeping platform architectures.
Produce detailed high level and low level product and architecture documentation.
Liaise with external partners and vendors.
Proof-of-concept evaluation of new architectures, technologies and vendors.
Maintain current working knowledge of existing and emerging trends in Record Keeping.
Provide support to BAU teams on Record Keeping technologies.
Knowledge distribution across Regions.

REQUIREMENTS

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Technical Skills Required:

Experience in a similar role
Extensive experience in Record Keeping Technology
In-depth knowledge of the following systems:
Unigy
Blue Wave
NICE NTR/NTR-X
NICE FUSION
VERINT VERBA
Mobile Voice Recording
Basic knowledge of the following systems:
Cisco CUCM
Oracle SBC
Speakerbus
Experience in VMWare and working in Sandboxes.
Professional experience, documenting, planning and managing platforms through their life cycle Excellent problem solving skills.

Essential Skills:

Organised and self-motivated
Excellent interpersonal and communication skills
Exceptional service orientation
Must be able to work in a dynamic, rapidly changing environments
Knowledge of standard methodologies of Service Delivery (ITIL, COBIT)
Ability to Design Solutions based on Business requirements
Technical Documentation

Qualifications and Experience:

General Banking Knowledge
Functional as well as technical knowledge of the applications used within BNP Paribas
Knowledge of the Norms and Standards of the BNP Paribas Group

Personal Attributes and Other Requirements:

Willing to travel and occasionally work unsocial hours
Team worker demonstrating loyalty and commitment to the organisation & team members
Flexibility
Dedication
Collaborative & Inclusive mind-set
Thoroughness and attention for details

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank's strategy, commitment, work ethic, integrity and Code of Conduct).

A BIT MORE ABOUT WHY YOU SHOULD JOIN US

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1. We're a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)


We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

Generous holiday allowance of at least 26 days (plus bank holidays) - with option to buy and sell holidays. Valuable financial plans - a 12% non-contributory pension which has been moved to sustainable investments, life assurance*, income protection and personal accident insurance.
Extensive wellbeing and mental health offering - one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support. Key onsite services and facilities in London - include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre. Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits. Subject to relevant caps

2. As the eurozone's largest bank, we are committed to having a positive impact in the world.

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.


But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.


We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.


Investing in our people also means we have a collaborative and inclusive culture:

Direct feedback from our people shows that our internal culture sets us apart from our industry peers. Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

EQUAL OPPORTUNITIES

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BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

ADJUSTMENTS

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We don't want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you'd benefit from some adjustments or additional support, please let us know as early in the process as possible.


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