Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience



YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

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Job overview

Recovery College Administrator - Part Time - 15 hours per week. Fixed Term until 31/03/26.

Internal applicants - Please ensure your manager has agreed to secondment before applying.

Do you have excellent communication skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? The Recovery College is looking for a professional, conscientious, calm and confident person join us part time!



This role will be supporting the wider team to provide educational courses across the trust. This will involve working closely with professionals and the general public. Working with different electronic systems to maintain information. This role will offer a variety of tasks, from processing student registrations/queries, making/receiving phone calls, updating records, minute taking and general admin support to the clinical teams. We are a friendly and welcoming team!



There can be a blend of office and home working. Generally the team come together in-person at least quarterly for 'away-days' [rotating around Norfolk/Suffolk]. The team can work in offices/locations across the trust footprint or from home but must be available to come into the offices as required. Our main team location in terms of office space is County Hall in Norwich and Hospital Road Bury St Edmunds but there is also potential to work from Mariner House in Ipswich if working from home is not for you.


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Main duties of the job

Previous administration experience is essential. Full training/orientation will be given for this role. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Essential criteria:


Use of ICT applications/packages. Experience of working in a busy team. Taking and processing registrations via phone and online and extensive knowledge of all Microsoft packages. Dealing efficiently and politely with both internal and external customers in a confidential and confident manner. Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

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Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.


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Detailed job description and main responsibilities

Benefits included with this role are:


NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) (pro-rata for part time) staff physio service NHS discounts and many more.

Please visit our Facebook and Twitter page @NSFTjobs

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Person specification

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other

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Essential criteria

Able to work flexibly across a range of different sites/offices ####

Qualifications

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Essential criteria

NVQ 3 Business Administration or equivalent NVQ 2 Customer Services or equivalent #####

Desirable criteria

Knowledge of Trust electronic records system ####

Experience

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Essential criteria

Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level Working on own initiative with minimal supervision ####

Knowledge

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Essential criteria

Working knowledge of Microsoft packages or equivalent #####

Desirable criteria

Knowledge of NHS policy / procedures.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.


DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)

FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.



Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.


The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.


This update service is an annual subscription at a cost of 16 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.


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Employer certification / accreditation badges

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.