Job Description

We are seeking to recruit a Recovery Officer. The role will involve but is not limited to the following:

Key tasks and responsibilities:

Manage business and residential accounts Liaise with businesses and residents Undertake housekeeping reports and exercises Undertake debt chasing and control recovery Timely and accurate action of client requests To support operational service delivery to clients Comply with corporate HR and Health & Safety policies and procedures Supportmentor colleagues with their development

Essential Skills and Attributes:

Previous administration, account management experience Previous debt management, collection experience Evidence of delivering a first-class service to a diverse range of customers from initial point of contact Experience of gathering, organising and managing information Being responsive, customer-focused and committed to customer care Demonstrate a flexible approach to working patterns to meet business peaks and troughs Educated to GCSE level or equivalent with minimum of 5 grades of A-C /9-4, including English and Maths

Security vetting and checks:

If you are successful, you will need to comply with the government's Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any "unspent" convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.


Liberata is one of the UK's leading providers of business process outsourcing and support services for the public and commercial sectors.


Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.


Many of our services and solutions are available for procurement under various Government frameworks.