Job Description

Band 3

Main area

West AMH, LD & DOPMH Admin Team

Grade

Band 3

Contract

Permanent

Hours

Full time - 37.5 hours per week (Monday - Friday, 8.45 a.m. - 5.15 p.m.)

Job ref

201-25-574

Site

Bolitho House

Town

Penzance

Salary

24,937 - 26,598 Per Annum

Salary period

Yearly

Closing

05/08/2025 23:59

Thank you for your interest in joining us at

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care


Care based on what matters to people.*
Care provided at home or close to home.*
Improvement through learning, research and innovation.*
Prevention and alternatives to hospital.*

Great Organisation


Buildings that support health and wellbeing.*
Technology enabled care.*
Care teams are supported by responsive corporate services.*
Safe, efficient, effective and productive.*

Great People


A place people love to work and feel valued.*
Living our values with staff (all voices count).*
Attract, grow and develop talent.*
Leaders with compassion, who continuously learn and listen.*

Great Partner


Encourage and enable effective partnerships.*
Joined-up community services.*
Work with others to maximise workforce opportunities.*
Reduce our impact on the environment.*


At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

The Mental health Access and Brief treatment Team (formerly SPOA) are looking for a Referral Administrator to join our developing county wide service.



The successful candidate must be a forwarding thinking, dynamic and efficient Referral Administrator to work within our passionate and committed team.



You will work alongside the clinical teams to ensure that all referrals are processed in a timely and accurate manner. You will provide an admin service ensuring records are kept up to date, letters are sent promptly, answer telephone calls and e-mails as needed and assist with any general queries. There is an expectation for the successful candidates to work closely with the other Referral Administrators, providing leave cover as and when required.



You will have a flexible approach to working, the ability to work to tight deadlines, be friendly and approachable.



Training and regular on going supervision will be provided.



The working days/hours will be Monday - Friday, 8.45 a.m. - 5.15 p.m.



Referral Administrator post based from Bolitho House, Laregan Hill, Penzance



The site has free onsite parking for staff.

Main duties of the job

To provide a comprehensive, confidential administrative support service to the Adult Mental Health Access and Brief Treatment Team within the Locality.



The role will have daily contact with patients over the telephone including adults wishing to refer themselves, carers, General Practitioners making enquiries and patient follow ups along with contact from other members of professional bodies/agencies around the Assessment Service.



You will work alongside the other Referral Administrators in their Localities.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.



Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.



Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.

Person specification

#

Education, Qualifications and Experience

Essential criteria

RSA III Word-Processing or equivalent GCSE English and Maths at Grade C or above or equivalent Minute taking Previous Secretarial Experience Previous experience of working in a Team NVQ Level 3 Business Administration or equivalent

Desirable criteria

RSA II Audio-Typing Previous NHS experience #

Skills and Aptitude

Essential criteria

Computer Literate in the use of Microsoft Office including Word and Excel Good Communication and Interpersonal Skills Ability to meet deadlines and work under pressure whilst remaining calm #

Knowledge and Abilities

Essential criteria

Ability to manage own workload using own initiative and unsupervised Ability to relate and empathise with patients and members of the general public

Desirable criteria

Knowledge of the Trust's administrative processes around patient records and IT systems

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:


Career conversations and individual development plans for succession planning and talent management Protected CPD time for registered staff Access to a dedicated central development fund supporting CPD for all staff Leadership and Management development programmes Coaching and mentoring opportunities A full clinical induction programme for operational skills Access to a care certificate programme for our band 1-4 clinical staff A bespoke and robust preceptorship programme to support newly qualified staff Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:


Suite of health and wellbeing initiatives to support our colleagues physical and mental health Free access to individual HARP portfolios to support revalidation for nursing staff Free DBS checks where required Discounts available from retailers, UK hotels and main attractions NHS Pension Scheme Salary sacrifice car scheme Cycle to work scheme The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.



Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.



If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.



Any general recruitment queries, please contact our recruitment team on 01208 834644