Job Description

THIS ROLE REQUIRES A FULLY COMPLETED APPLICATION FORM: DOWNLOAD AT CANCERCARE.ORG.UK/CAREERS

CLOSING DATE 11 OCTOBER 2025

Job Summary

The Referral Assessor will be a key member of the Therapy Coordination Team, responsible for delivering high-quality, holistic needs assessments for individuals affected by cancer, bereavement, or other life-shortening conditions. This role supports the appropriate allocation of therapeutic services by identifying individual client needs and preferences, ensuring compassionate and objective care.

Key Responsibilities

Conduct holistic assessments (face-to-face, and occasionally by telephone or online) to explore the emotional, physical, and practical impacts of cancer and bereavement. Provide clients with clear explanations about the assessment process and ensure a sensitive, empathetic approach throughout. Through assessment, obtain appropriate clinical and personal information on the clients' physical and emotional state so that objective and informed decisions can be made regarding therapy. Complete and upload assessment reports in a timely manner using CancerCare's client information system (e.g., IMS). Liaise with the Head of Client Services and Therapy Coordination Team to ensure appropriate and approved therapy allocations following assessment outcomes. Deal effectively and sensitively with issues raised by clients during assessment, including safeguarding concerns. Maintain confidentiality, professional boundaries, and cultural sensitivity at all times. Raise awareness of CancerCare's available services as instructed by the Head of Client Services.

Additional Responsibilities

Attend regular supervision with the Head of Client Services, team meetings, and relevant training sessions. Support the promotion and safeguarding of CancerCare's reputation in the community. Adhere to organisational policies including safeguarding, confidentiality, data protection, equality and diversity, and health and safety. Perform additional tasks as reasonably directed by the Head of Client Services for the effective functioning of CancerCare. Adopt flexible working patterns to suit the needs of the clients. Maintain up to date knowledge of external organisations where clients can be signposted to for support outside of CancerCare (e.g. Citizen's Advice for financial services).

Person Specification

Essential:

Background in health, social care, counselling, or a related field. 2 years relevant post registration experience within an NHS or similar healthcare environment working with clients with physiological and psychological response to cancer, bereavement and other life shortening conditions. Strong interpersonal and communication skills with an empathetic and non-judgmental approach. Ability to make informed decisions based on clinical and emotional information. Proficient in administrative tasks and digital record-keeping systems. Flexible and able to work across multiple sites. Commitment to confidentiality and safeguarding best practices.

Desirable:

Knowledge of therapeutic services and cancer-related support networks. Experience in conducting client assessments or triage.

What We Offer

The opportunity to make a real impact in the lives of people affected by cancer and loss. A supportive, inclusive team environment. Ongoing training and professional development opportunities. Flexible working to support work-life balance. Significant additional employment benefits.
Job Types: Part-time, Permanent

Pay: 15,362.10 per year

Expected hours: 22.5 per week

Benefits:

Additional leave Casual dress Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private medical insurance Referral programme Sick pay
Experience:

Post registration in NHS or similar healthcare environment: 2 years (required)
Work Location: In person