Job Description

Job information

INTERNAL JOB - This vacancy is only available to Newport City Council employees and Agency Workers currently engaged with the Council

To apply you must have an Employee Self Service (ESS) account. If you do not have one please contact trent.helpdesk@newport.gov.uk with your employee reference, name and job title.

Post No. POSN004401 - Referral Process Officer



Newport City Council Childrens Services are seeking a dynamic person for the role of a Referral Officer. This is to assist the Child Protection Teams in making positive contributions to transform the lives of the families we work with. You will work within a service focused on person-centred and strength based approaches committed to achieving Wellbeing outcomes that enable families to safely live together. The role is primarily office based and you will be the first point of call for telephone call enquiries and written referrals for open cases. Training for the role will be provided alongside regular supervision and an induction to work at Newport City Council. You must have good IT skills, be able to use a computer and have good literacy and professional social skills. Please see the job description for further requirements of the role.



We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.



Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.



Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values Fairness for all, Making a difference, Being responsible, Working together

Ein gwerthoedd Tegwch ar gyfer pawb, Gwneud Gwahaniaeth, Bod yn gufrifol, Gweithio gydan gilydd