Job Description

Referrals Administrator

The referrals administrator is responsible for managing the surgery's referral processes, ensuring patients are referred to the appropriate services in a timely,accurate,and efficient manner.

The role involves working closely with GP's, clinical staff, hospitals, and community services to support smooth patient pathways and continuity of care.

Key duties and responsibilities

Process referrals generated by GP's nurses and other clinicians via eRS and other approved systems

Ensure referrals include accurate clinical information, attachments and coding

Track and manage referral queues and notify clinicians of outstanding actions

Monitor and action Advice and Guidance responses

Support patients with queries regarding their referrals

Patient Communication

Provide clear information to patients about referral steps and expected timescales

Handle calls, emails, and online messages relating to referrals

Escalate concerns about urgent or delayed referrals to clinical or management staff

Data and Record Keeping

Maintain accurate records of all referrals in line with GDPR and confidentiality protocols

Emis system to record referral activity

Skills and Competencies

Excellent organisation and time management skills

High attention to detail

Clear and professional communication

Strong IT skills

Problem solving and patient focused mindset

Experience and Qualifications

Administrative or customer service experience

IT proficiency

Understanding of confidentiality

NHS or GP practice experience

Knowledge of referral pathways

Experience using eRS, Emis, Docman and Accurx

Shifts are 8am-1pm or 2pm to 6.30pm

Full time 37 Hrs

Part time 20 hrs

Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 37 per week

Work Location: In person