Job Description

Are you someone who has great people and interpersonal skills? Are you looking for a role where you can make a difference every day? Do you have a good eye for detail? At NHS West Sussex Talking Therapies - Long Term Conditions we are looking for a full-time Team Administrator to join our team on a 12-month fixed-term contract. Working days are Monday to Friday and the role is office based, 9.00 to 5.00 with occasional 8.00 to 4.00. The role will require some travel between the Worthing and Horsham offices. Some flexibility can be given around permanent office base, i.e. Worthing or Horsham.



This is a busy, pressured but rewarding role. The successful candidate will need to be computer literate, able to demonstrate excellent organisational and communication skills. You will often be the first person a patient will have contact with when referring into our service, so a background working in a customer service or a patient facing role would be ideal.



Working in our friendly admin team, you'll be in regular contact with our clinicians and their patients who are in need of support with the emotional demands of living with a long term health condition. You'll also be engaged in service development for administrative processes helping to maximise efficiency and ensure good patient experience and practice.



You will be primarily responsible for registering patient referrals into the service- referrals are received online, via telephone or via other health professionals. You will be booking appointments onto our patient database, dealing with patient enquiries and supporting our wider clinical teams.



We're looking for a team player who can help us provide an effective and robust administrative service; to be able to work unsupervised and prioritise workload on a day to day basis, demonstrating initiative and flexibility liaising with other team members to ensure continuity of service. Competent and accurate IT skills, including the use of Microsoft packages, are a must, as is a pleasant telephone manner and the ability to work to tight deadlines, remaining calm under pressure.



We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.



Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.



We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.



Why work for us?



Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support

Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county

Supportive flexible working patterns such as:

part time, flexi time, annualised hours, and flexi retirement options

Excellent training and development opportunities

Research opportunities

Cost-effective workplace nurseries in Crawley, Hove and Brighton

Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks

Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces

Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)

Located in stunning Sussex, with easy access to the South Downs and the coast

Access to a wide range of benefits and discounts for NHS staff



The main priority of this position is to work as part of the Administrative Team and manage patient referrals into the service while providing comprehensive administrative support to the wider clinical and management team. Referrals will be made via telephone and online directly by patients and health care professionals. You will need to answer calls and respond to patient needs in a timely manner whilst ensuring accurate recording of patient information onto our patient database.



Excellent communication skills are essential to deal with a wide variety of patient queries and needs. The post holder must be able to document clear and accurate records that reflect information provided during the referral and screening process. This is a busy office working environment with varied daily tasks. It is therefore essential to possess the ability to prioritise and multi-task the competing demands of patients and colleagues alike.



Further career and development opportunities may be available. Please refer to the job description for more information.