Job Description

Salary:

26,520 rising to 27,030 on successful completion of probationary period

Location:

Torfaen

Contract Type:

Permanent

Hours & working Pattern:

35 hours per week, shifts are:

09:00-16:30 10:30-18:00 11:30-19:00

This role a workplace based role, based within refuge.

All team members must work flexibly on occasions to meet the needs of the Charity and the people we support

Accountable to:

Refuge Service Coordinator

Purpose of the post

To provide assistance in the management and delivery of high quality, responsive, specialist refuge support and services that enable people to feel safe, to be empowered, and to flourish in a life free from Domestic Abuse and Sexual violence

Specific responsibilities

As a senior member of the team, support the Refuge Support Service Coordinator will plan, deliver and evaluate high quality, trauma informed, person led services across Torfaen


Lead the refuge team to enable women and children supported by the refuge services to achieve meaningful and impactful outcomes, led by them.


Line management responsibilities including supervisions, 360's, inductions for the refuge team (staff, volunteers, and students).


Carry a smaller case load of women and families.


Oversee rotas for refuge staff and make sure the refuges are adequately staffed at all times.


Work collaboratively with Community Coordinator to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.


Support women and children to have a voice and provide feedback within the organisation and the sector, including surveys, listening sessions and external opportunities


To oversee operational Health & Safety requirements within refuge services


To oversee housekeeping, maximise refuge occupancy and facilitate room turnarounds in a timely manner


Ensure accurate and timely records are maintained in relation to all aspects of the service, including inputting information into our Information Management System.


Assist with routine audits including our database recording system and developing improvement plans where appropriate


Identify training needs following audits, supervisions, observations etc, and co-ordinate training for the team.


Lead regular Refuge Team meetings and participate in Torfaen full team meetings


Support the Service Manager in compiling reports for Welsh Women's Aid (WWA) Statistics and other relevant reports for projects and services


Attend core group and other similar meetings, ensuring completion of all tasks allocated to Cyfannol Women's Aid


Support the refuge team to when appropriate signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational, and cultural services and also CWA's other internal services.


Being responsive to requests from other members of the organisation for quantitative and qualitative data, including for example, the creation of case studies.

General responsibilities

Contribute to the:

Development and achievement of our Vision, Mission and Objectives. Promotion of our values, culture and aspirations. Creation of a safe, supportive and explorative working environment. Promotion of Equity, Diversity and Inclusion. Upholding of our Policies and Procedures.

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
The ability to travel independently and in a timely manner to fulfil the requirements of the role is essential.

Application Information:

Please ensure you have read the full and Person Specification. Use your personal statement to explain how your skills and experience make you well-suited to the role.

Closing Date: 19th September 2025.


Due to the nature of these roles, they are only open to

female applicants

(Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts


Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce