Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Regional Facilities Manager (EMEA)
BASED: London Egham with travel to EMEA as and when required
What this job involves
The Regional Facilities Lead (RFM) functions as the professional who assists the Account Director, supporting the management of service delivery and operational delivery on the account. The RFM is responsible for leading the JLL IFM delivery across all aspects of hard and soft service delivery ensuring full statutory compliance on site, management of all vendors, supporting and leading the JLL on site team where one exists, supporting events and catering on site and ensuring financial management of the FM budget for the site placing superior customer care at the core of all aspects of the day to day operation on site
The RFM is directly accountable for the following typical activities:

• Responsible for the delivery of all hard (M&E) and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services
• Manages the FM operational spend inline with agreed client budgets ensuring any risks to budget and called out and/or mitigated
• Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements
• Assures prompt response by other team members and selected contractors to exceed customer expectations at all times
• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and delivery
• To ensure that all JLL activities are carried out and delivered with due regards for all relevant HSSE requirements
• Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide SME support to the client business
• Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.
• Acts as go-to person in relation to all FM activities including technical support in EMEA ensuring potential risk are identified early and possible roadblocks are removed
• Supports emergency preparedness and crisis planning on a site by site basis across EMEA
• Maintains role as escalation contact beyond primary site contacts for user relative service requests ensuring all requests are actioned within agreed timeframe
• Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with both regional and global KPI/SLAs
• Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level
• Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs
• Adds value in terms of delivery and innovation via regional and global innovations forums
• This role leads delivery of Facilities Management on the Gartner account the geographical location of Gartner sites and the number, size and complexity will vary from time to time, but will be within the EMEA portfolio.
• It is expected, the Regional Facilities Manager will attend at the client locations on a regular basis to meet the client customers locally, maintaining quality relationships and keeping close to business requirements.
• Ensuring that reporting requirements are met or exceeding at all times

Desired skills and experience for this job
Personal Competencies, Attributes & Knowledge

• Ability to influence, partner and operate strategically are critical competencies.
• A strong multi-site and/or multi region facilities management background
• A strong building services M&E or other relevant technical competencies
• Energy and drive to develop the customer experience
• Good understanding of current industry technology and with a drive for market knowledge future enhancements
• Excellent interpersonal and presentation skills via multiple media.
• Commercially and financially astute.
• Strategic thinking and decision making.
• Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person.
• Seeks feedback to inform quick decision making.
• Has courage to make tough decisions (fail fast)
• Excellent relationship, and stakeholder management skills.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We cant wait to see where your ambitions take you at JLL. Apply today!
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Location:
On-site Surrey, GBR
If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
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