Job Description

In addition to the advertised Salary 3,979 London Weighting allowance will be part of the remuneration package

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.



Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.



Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

What you'll be doing

We have an exciting opportunity for a Regional Support Assistant to join our team based in Kings Cross. In this role, you will provide efficient and proactive support to the management team in all aspects of depot management administration. You will ensure the seamless implementation of LNER human resources and related policies and procedures. Your responsibilities will include supporting line managers with various HR-related processes such as AIP, sickness, return to work, recruitment, selection, probation, occupational health, drug screening, travel documentation, long service awards, and incentive schemes. Additionally, you will coordinate arrangements for grievance, disciplinary, and AIP-related meetings, maintain HR records, purchase order systems, and handle HR-related correspondence and documentation with precision and care. High levels of confidentiality are essential in this role

Key Responsibilities

Maintaining HR Records:

Efficiently manage HR-related records using LNER's systems.

Providing Support:

Offer assistance to other Regional Support Assistants as needed.

Coordinating Meetings:

Arrange and take detailed notes and formal minutes at grievance, disciplinary, and AIP-related meetings and interviews.

Supporting Line Managers:

Assist line managers with various HR-related procedures, including: + AIP, sickness, and return to work processes
+ Recruitment, selection, and probation, fully utilizing available HR systems
+ Occupational health and medicals, liaising with local OHN and coordinating appointments
+ Drug screening
+ Travel documentation
+ Long service awards and incentive schemes
+ Providing HR management information and KPIs as required
+ Ordering and issuing vouchers for safety-critical grades
+ Handling HR-related correspondence and written documentation, producing responses where applicable

Note-Taking and Minute-Taking:

Accurately capture and produce clear, concise notes and minutes from meetings, ensuring timely distribution and secure record-keeping.

What You'll Need

Effective Team Player:

Ability to form constructive and proactive working relationships.

Communication and Presentation:

Excellent verbal and written communication and presentation skills.

Note-Taking and Minute-Taking Skills:

Strong ability to listen actively, capture key points, and produce accurate and professional meeting notes and minutes.

Numeracy and Analytical Skills:

Good level of numeracy and analytical skills.

Commercial Focus:

Experience in the application of financial control procedures.

Accountability and Responsibility:

Thrives with accountability and responsibility; self-reliant.

Attention to Detail:

Excellent attention to detail.

Organization and Time Management:

Highly organized with good time management skills and the ability to prioritize effectively.

Confidentiality:

Ability to handle sensitive information with the utmost discretion and confid

As we are a 7 day a week business there may be the occasional requirement to work a Saturday or Sunday in lieu of a day off during the week, so a flexible approach would be advantageous.

What you'll get:

Free travel on LNER + 75% off other companies' tickets (for you & dependents) Discounted international train tickets (after one year's service) 50% discount on LNER tickets for friends & family Generous pension scheme Annual cycle to work schemes Discount, savings and cashback scheme from top retailers Health & wellbeing schemes and discounts Host of training opportunities to help further your career Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.



We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay!



Start your journey here