Job Description

Title: Regional Support Manager
Location: Birmingham, B37 7YS
Pay: Competitive
Shift: Monday to Friday (40 hours)
Regional Support Manager - Security
We are looking for an experienced Account Support Manager, to join our National Security Solutions team. The new Account Support Manager will manage our highly prestigious client's portfolio within a specified area.
The purpose of the role: You'll champion a culture of customer service excellence, innovation, operational focus, and performance management to ensure client satisfaction and you will be responsible for the welfare and performance of security personnel across all sites. You will be required to work in accordance with the operational demands of the business, which will involve undertaking site visits sometimes at weekends and at night.
Regional Support Manager Duties to Include:

• Provide line management responsibility to site managers/supervisors and security officers including all aspects of disciplinary, grievance and welfare issues under the guidance of the Human Resources Manager.
• Ensure that regular client contact is maintained to ensure customer focus is paramount
• Regularly conduct site visits and progress reports to discuss issues and agree solutions promptly.
• Conduct regularly 1 to 1 meetings and site visits to appraise the personnel of issues and developments within the company.
• Liaise regularly with the Talent Acquisition Manager on all recruitment issues and ensure up to date information about vacancies is readily available.
• Regularly review client requirements and feedback and discuss all issues arising with the Account Manager and the Key Account Director as appropriate.
• Have a good understanding of the portfolio P&L.
• Where applicable ensure the mandatory administration deadlines for AWR are completed

In addition to these functions employees are required to undertake such other duties as may be reasonably required.
Requirements for the Regional Support Manager role:

• A valid frontline SIA Licence is essential
• A full UK Drivers Licence
• Proven management experience
• Previous operational experience within the security industry
• Sound client awareness and customer focus
• Flexibility
• Sound decision making skills
• Good interpersonal skills
• Good time management and administration skills
• A good understanding of IT systems
• Be committed to equal opportunities and possess a positive and sensitive approach to the needs of the clients

About You
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

Skills Required