Job Description

Lead, support, and grow with one of the UK's leading home care franchisors.


Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.


Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Summary of the Role

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As a Regional Support Manager (South East England), you will be the first point of contact for Caremark Franchisees, supporting them in the profitable growth of their businesses. You'll influence and guide them across key areas including business development, financial planning, recruitment, marketing, training, and compliance.

Responsibilities

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Guide Franchisees to build long-term profitability through strategic advice and implementation. Motivate and support Franchisees to achieve growth and development plans. Audit Franchisees against the Caremark model and manage non-compliance. Support with restructuring, crisis intervention, and exit planning. Oversee complaints and ensure appropriate resolution. Approve business premises and Care Manager selection (with Quality Manager). Monitor performance against benchmarks and KPIs. Manage franchise agreement terminations and resales. Attend and contribute to meetings, training, and network events. Prepare reports for the Director of Operations.

Experience

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This is a fantastic opportunity for someone with experience in:

Social care or related service businesses Franchising (Franchisee or Franchisor) Regional business development or management Sales consulting

You'll need strong commercial acumen, financial awareness, influencing skills, and organisational capability.

Who We Are

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Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia.


Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.

Benefits

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4,500 Car Allowance Mobile Phone & Laptop Private Medical Insurance Flexi time (start between 8am-10am / finish between 4pm-6pm) 300 float (Field-Based) 33 days holiday (inclusive of bank holidays) Life Insurance cover Eye Care Vouchers Company Pension scheme Free Wellbeing Counselling Program & Support Annual Personal Development Budget 5 Paid Volunteering Days per year

About The Role

Lead, support, and grow with one of the UK's leading home care franchisors.


Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.


Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Required Criteria

Franchising Experience Stakeholder Management Growth and Profitability Experience Financial Planning and Forecasting (Supporting business owners) Business Planning

Skills Needed

About The Company

Shape the future of home care with a career at the Caremark Franchise Support Centre!
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Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.

Make a real difference!

Join our passionate team and help us expand Caremark's reach to improve the lives of thousands of customers across the UK. We're looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.

We offer a variety of roles!

Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.

Company Culture

We are

Positive:


We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.

We are

Trustworthy

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We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.

We are

Honest

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We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.

We are

Compassionate

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At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.

We are

Accountable

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We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence. We self-reflect and are continually learning.

We are

Supportive

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We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other's success.

Company Benefits

Flexi time (start between 8am - 10am/ finish between 4pm-6pm) 1 Day working from home each week Private Medical Insurance Annual Personal Development Budget 5 Paid Volunteering Days per year 33 days of holiday (Inclusive of bank holidays) Life Insurance cover

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events

Salary

51,750.00 per year