Job Description

Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.

As the largest provider of care in the South West, our core community teams across Somerset, Wiltshire, B&NES and Devon support those who choose to live at home. We help our customers to remain as independent as possible, for as long as possible.

Our ambition is to be the care provider of choice - when people think of excellent care, they think of the Somerset Care group. Our mission statement, the heart of what we do is to support people to live the life they choose.

Everything we do at Somerset Care is underpinned by our four core values:

Connecting with people

Making a difference

Doing the right thing

Embracing change

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Join our Care Home Team as the Registered Business Manager for our Wiltshire and BaNES Community Services, part of the Somerset Care Group.

As the CQC registered manager of the service, you will be responsible and accountable for all aspects of the service. You will ensure that the service meets all regulatory standards, and that any remedial actions required are identified and implemented in an acceptable and agreed timescale. You will lead, support, and implement the required actions within the service, to achieve the SCL Group strategy of Quality, Efficiency and Growth, and to support and embed the initiatives required to deliver the People Strategy. You will work in partnership with your team, your Area Manager, and internal stakeholders across the Somerset Care Group to deliver timely, person-centered care, and to develop, implement, and monitor SMART (Specific, Measurable, Achievable, Relevant, Timebound) local business plans, ensuring they are aligned to the priorities of Somerset Care, and deliver on the strategic goals of Quality, Efficiency and Growth, and the People Strategy; to ensure best practice and learning are shared across the organisation to support outstanding quality of service delivery, and to make the Somerset Care Group a great place to work.

You will need to be focused on delivering excellent outcomes for our customers/service users, developing an outstanding service, and attaining financial viability and stability to secure the future growth of the service, in accordance with our values of Connecting with People, Making a Difference, Doing the Right Thing, and Embracing Change.

You will provide visible leadership, deliver operational excellence, and line management to staff within your service, ensuring the delivery of all performance and workforce targets, and quality objectives. You will provide assurance that your service meets regulatory compliance and that the service to our customers is of the highest standard.

You will advocate for your service, staff, and customers/service users, representing their views and ensuring the impact of national, local, and organisational policy and strategy for your service is discussed and understood, and identify and implement solutions and mitigating actions to manage and mitigate any potential risk.

A Somerset Care Registered Manager you will need to be a highly skilled and effective communicator, who actively listens, creates and maintains positive working relationships and works in partnership to deliver great services and continuous service improvement.

You will need to have a flexible approach and an ability to adapt management style to get the best out of their team and colleagues, ability to identify, analyse, monitor, and implement actions to mitigate risk for individuals, and the service.

You will need to work to the people and business strategies, budgets, and plans agreed with the organisation, and collaborate in the conduct of regular' evaluation of progress against these, and wider organisational development plans.

Experience, Knowledge and Qualifications required for the role:

Demonstrable previous experience of managing a Health and Social Care Setting.

Extensive knowledge of CQC regulations and where relevant those specific to their service.

Demonstrable experience of effectively managing and delivering quality business and service outcomes.

Evidence of developing successful teams and team members.

Knowledge of organisational effectiveness and operations management, including risk assessments.

Knowledge of business, budgetary and financial principles.

Experience of managing and delivering against budgets.

Experienced of investigating complaints and service quality issues.

Experience of governance systems and structures including audits.

Experience of implementing and maintaining service improvement or a change project, throughout the project lifecycle to business as usual.

Demonstrable understanding other legislation relevant to managing a service provision, for example the Health & Social Care Act, Employment Law, Health at Safety at Work, Fire, and Environmental Heath.

Experience of effectively managing people and teams; investigation and disciplinary processes, performance management and conflict management.

Level 5 in Leadership and Management in Health & Social Care, or equivalent leadership and management qualification. Where this is not held, enrolment and completion of the qualification, within the timescales specified by the training provider is required.

Maintains continuous professional development (CPD) with attendance and completion of mandatory, and additional training as required for the role

As a valued employee, you'll have access to a range of benefits:

Hours of work: 39 hours per week, weekend working and On-call Permanent contract 25 days Holidays plus Bank Holidays, additional days accrued on length of service after 5 years Pension: 7% Employer matched 7% Employee contributions Life cover Occupational Sick pay Employee Assistance Programme Free DBS check Reimbursement of Blue Light Card Access to your earnings before payday via Wagestream Reward and recognition - Bright Sparks, Somerset Care Group Awards, Long Service Awards Refer a Friend Bonus - 350 per person you refer (Uncapped and paid on successful appointment)
Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves "regulated activity" (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.

It's a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.

Job Types: Full-time, Permanent

Pay: 41,007.68 per year

Benefits:

Company pension On-site parking Referral programme Store discount
Application question(s):

Do you hold Level 5 qualification in Leadership and Management in Health and Social Care? Please advise on your current location.
Experience:

Managing a Health and Social Care setting: 1 year (required)
Licence/Certification:

Driving Licence and access to own vehicle (required)
Work authorisation:

United Kingdom (required)
Work Location: In person