We are looking for a Registered Care Manager to undertake the management, recruit an inhouse team and help the business grow hours wise. At the start we would require the Registered Manager to get involved with Networking, Marketing, Recruitment and at times delivering care. We are really looking for someone who is excited to grow a service from scratch!
Main Duties
Recruit select and train employees, in numbers agreed with the Registered Provider
Assist with the orientation and induction of new employees
Evaluate the orientation and induction of all new employees
To train staff in accordance with company policies and procedures
Assist individual staff to develop in their role and level of compliance with agreed standards
Ensure that Supervision and Appraisal takes place for all staff at specified intervals
Manage employee numbers so as to eliminate the use of Agency staff for routine or planned absences
To assist in generating referrals, either via forming of relationships with relevant people from the Local Council; or from marketing locally so as to receive private referrals
To maintain regular contact with external personnel responsible for compliance and standards, but also those who are responsible for referrals (i.e. inspector, managers from the Local Council and the local Safeguarding Team)
To ensure that proper selection and assessment procedures for potential clients are undertaken, and to determine whether the company is likely to meet their needs
To ensure that clients have a lifestyle according to their wishes, and that it is as meaningful and purposeful as possible
To ensure that all clients have a Person Centred Care Plan that reflects their personal support needs, wishes and aspirations and to promote a culture of person centred care planning for all clients
To ensure each client is risk assessed and a risk assessment is compiled based on the individual clients' needs and requirements and that the risk assessment is evaluated and reviewed on the dates agreed or sooner if the clients circumstances change
To ensure that all clients are safeguarded at all times; and that safeguarding alerts happen correctly, appropriately and in good time
To work with representatives from the during inspections and with representatives of the Local Council during Contract Monitoring reviews, and to formulate Action Plans following receipt of their reports
Thereafter, to ensure that the issues from the Action Plans are rectified in good time; and always working to ensure compliance with both the and the Local Council
To ensure that a comprehensive audit programme takes place regularly and that audit results and action plans are presented at the monthly Management meeting
To oversee and from time to time make unannounced spot checks at client's homes who are receiving care from us to ensure that the standard of care they receive is to the expected standards and that the clients are happy with the care that they receive.
General Responsibilities
Create and uphold an open, positive and inclusive organisational culture
Lead in the development of local policies and procedures
Share in the development of strategic plans
Participate in evaluation of agreed organisational goals, business, and quality objectives. This will take place at least monthly during Management Meetings
Minimise legal risks by ensuring that policies/procedures and all legislative and registration requirements are adhered to
Implement and maintain the standards required by legislation related to registration
Design and administer an evaluation of the care standards and care service provision
Ensure Client's rights are protected
Other Responsibilities
Assist in solving day-to-day problematical issues which arise
Attend Staff Meetings, which are to take place at agreed intervals and as and when required
Support a work atmosphere which promotes a high quality of work life; and maintains a culture of performance and excellence
In addition to these functions employees are required to carry out such duties as may reasonably be required
Encourages innovative methods for the delivery of care
Encourages health promotion within care strategies
Seek opportunities for personal and professional growth
Promote a positive image for residency and employment within the business
Experience / Knowledge
Relevant experience as a registered manager in adult residential services or a similar management position in adult services / care
Relevant experience of management and leadership and supporting others to achieve
A thorough understanding of the Care Act, Essential Standards and other relevant standards
Excellent understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
An understanding of the uniqueness of providing a tailored home care service
Excellent understanding of the needs of people who require care and support and the provision of care services in line with best practice
Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice
Experience working with external personnel responsible for compliance and standards
Understanding of systems to maintain confidentiality in relation to residents, staff and the business
Knowledge of health and safety matters in relation to care services and risk management
Knowledge of how to recognise abuse and safeguarding procedures
Experience of auditing, reporting and developing action plans
Budgetary experience and the ability to manage costs effectively
Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff
Qualifications
Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services
Skills and Abilities
Honest, trustworthy and reliable
Acts in an open and transparent manner
Naturally warm-natured and supportive
Excellent verbal and written communication skills to support the delivery of care
Excellent interpersonal skills and experience of building positive working relationships with people who use the service and their families, staff and other health and social care professionals
Client-focussed, specifically putting their needs first
Respect for people suffering from a range of medical conditions with different backgrounds and beliefs
Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives
Strong commitment to non-discriminatory care practice
Methodical approach to evaluating services and providing responses
Process-driven with an enthusiasm to make business improvements to maximise service delivery
Determined to create a culture of excellence
Exercises compliance to various requirements
Committed to safeguarding and demonstrates confidence to speak up
Supportive of an inclusive management culture, in which Caregivers and Senior Caregivers can rely
Keen to strive towards opportunities for personal and professional growth
Able to demonstrate a responsibility to minimising legal risks by ensuring policies/procedures and all legislative and registration requirements are adhered to
Committed to all mandatory and other relevant training, as and when required, to maintain best practice
Other
Ability to travel to various locations throughout the working day
Willingness to complete an Enhanced Disclosure and Barring service application
Flexible approach to working unsociable hours, such as evenings, weekends and bank holidays
Committed to all mandatory and other relevant training, as and when required, to maintain best practice
Most importantly, this has to be a good person fit, so we are ultimately looking for someone hungry to grow both the branch and their own personal portfolio. A large amount of trust will be placed on the successful candidate, and in return you will be trusted to work hard to grow the branch with good support. You must have strong knowledge around CQC, Audits and safeguarding.
If you are hungry and looking for a new opportunity to grow something successful, then we strongly encourage you to apply!