Job Description

Job Title: Registered Manager

Reports to: Operations Manager/Director

Works with:

Care Enablers, Team leaders, clients and relatives, adult services and other professionals

Hours:

40hours per week

Rate of pay:

Salary see contract

Other benefits:

30 days holiday (incl. Bank Holidays) or in line with length of service as per Staff Handbook, Employer's Pension Scheme

Role Description:

To manage the service in accordance with company policy, CQC standards, local authority performance measures and minimum quality standards to ensure the delivery of an excellent care service

Duties:

1. Monitor complaints and Safeguarding's ensuring policies and procedures are followed. Respond to serious complaints, liaise with multidisciplinary agencies as required.

2. Deal with emergency situations and support staff when these occur.

3. Monitor staffing levels and support deputy managers to ensure adequate staffing on site, monitor holiday, sickness, staff exits

4. Support in the recruitment of new staff (conducting interviews) and undertaking exit interviews for leavers as required

5. Identify training gaps for staff. Review training attendance and identify non-compliance

6. Ensure the company can always demonstrate CQC compliance, ensure notifications are completed as required, undertake CQC inspections

7. Comply with current Health and Safety legislation and report any breaches of the Organisation's Code of Practice, as set out in its instructions.

8. Undertake such other duties allocated by the Operations Manager

9. Maintain good relationships with key agencies such as commissioners, Social Services /Community Mental Health Teams and Health Authorities and liaise with these to ensure that we receive the appropriate assistance from all involved

10. On call out of hours duty

11. Monitor & ensure excellent operational carer standards are delivered

12. Report any changing needs or concerns regarding the service

13. Undertake training as and when required

14. Ensure training and induction of all new staff as per company procedures

15. Complete credit control as instructed

16. Follow monthly action plans and meet monthly targets

17. Ensure medication procedures are followed by all staff to ensure all clients are safe and well. Support deputy manager to investigate serious errors

18. Carry out supervision meetings and annual Appraisals with everyone in your team in line with policies

19. Hold Team Meetings regularly. Attend meetings with stakeholders and contract monitoring meetings as required

20. Ensure that any service user issues/complaints and safeguarding issues are followed up with support from the Operations Manager and HR consultant as required

21. Liaise with the HR Team to ensure the smooth integration of new Care and Support workers into the care team

22. Ensure that any staff performance/conduct/disciplinary issues are followed up with support from the Operations Manager and HR consultant as required

23. Ensure all essential reports are completed as required by specific deadlines. i.e. period figures, quarter workbooks, contract monitoring etc

24. Support staff to liaise with Adult Services, Health Centres, OT services, local third sector services and the local community to promote optimum service user outcomes

25. Attend management meetings as required

26. Manage all holiday bookings within your management team ensuring that there is sufficient cover at all times and providing cover if required

27. Provide on-call cover as required and in support of absence of team members

28. Attend multidisciplinary meetings as required

29. Provide any support or guidance needed to ensure the care service including the building provide a safe working environment for all who work and live in it

30. Manage all aspects of kitchen team including audits, ordering, paperwork reviews and Health and Safety, Apetito ordering, staffing and training

31. Regularly review suppliers and costs

32. Manage budgets for the financial year

33. Market and sell void rooms, including direct marketing, social media, commissioners, hospitals, GP surgeries and identifying other leads

34. Oversee maintenance of property and gardens, including organising refresh of void rooms, furniture replacement and repair, legionnaires testing, property walk rounds with maintenance, staffing, ordering and other maintenance related activities for the upkeep of the property

Person Specification

Essential

Hold an NVQ/QCF or Health and Social Care Diploma in Care at level 3 or a level 5 Diploma in Leadership in Health and Social Care or RMA

Significant Care Experience

Proven management or supervisory experience in relevant care setting

Experience of working with the elderly or person with disabilities

Experience of working on your own without supervision

Accurate record keeping

Flexible approach to working

Excellent verbal and written communication skills

Team player

Ability to work in a busy pressurised environment

Excellent administrative skills and commercial awareness

Ability to work under pressure and meet deadlines

Ability to organise and prioritise own workload

Ability to lead, motivate and manage a staff team

Reliable, Honest and Motivated

Excellent interpersonal skills and telephone manner

Interests in concerns affecting the elderly

A caring and professional approach to ensure privacy and dignity of clients

Ability to remain calm in an emergency and/or distressing circumstances.

Ability to maintain confidentiality

Positive with a 'can do' attitude

Prepared to work on a rota basis

Desirable

Experience of working in a care home

Experience of dealing with upset, difficult or confused clients

Previous experience as a manager

IT skills (MS Word & Outlook)

Flexibility to cover other services as and when needed

Key Performance indicators

Demonstrate CQC compliance within all services under your management team

Client wellbeing is prioritised and evident through quality audits

Support is provided to staff as issues arise and contact with adult services, OT's, district nurses, health professionals, family of service users and other professional is made as required

Ensure Co-ordination is managed to ensure rotas are communicated on at least a weekly basis and absence and illness are covered accordingly

Ensure all staff are aware of professionalism when at work and maintain a polite and welcoming manner when meeting and greeting people and in all communications

Ensure payroll duties are completed and time records are confirmed prior to being passed onto the finance team, investigate any potential fraudulent entries

A good example is lead through professional conduct at work and confidentiality and equality are upheld at all times

Support staff to ensure all concerns and accidents are investigated and dealt with promptly to ensure safe practice and no risk

Support deputy manages to ensure all complaints are dealt with immediately and appropriate investigation and communication is made in compliance with CQC requirements

Clean desk policy is enforced and work space is kept clean

Any breakages or faults with equipment are reported immediately

Job Types: Full-time, Permanent

Pay: From 45,000.00 per year

Work Location: In person