Job Description

Are you passionate about providing outstanding support, ensuring complex processes run seamlessly, and making a meaningful impact on professional development?

Do you thrive in a detail-driven environment, balancing precision with efficiency while working closely with others to deliver exceptional results?

Could you be our next Professional Registration Assessment Executive, guiding applicants through their registration and Fellowship journey and helping us grow the future of engineering at the IET?

Registration Assessment Executive

Up to 26,500

14 Month Fixe Term Contract / Full Time

Stevenage with Hybrid Working

At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you'll be doing

As a Professional Registration Assessment Executive, you'll play a vital role in supporting the IET's mission to grow professional registrations and Fellowship by delivering efficient, accurate, and high-quality application processing. You'll be applying your sound judgement and attention to detail to ensure compliance with the Engineering Council Licence and Fellowship criteria, helping candidates progress through their professional journey with confidence.

This role strikes a great balance between independent responsibility and collaborative teamwork. You'll play a key role in the professional registration and Fellowship journey, from guiding applications through complex regulatory frameworks and coordinating assessment panels through to building strong relationships with applicants, members, and volunteer assessors. Furthermore, you will also be involved in organising interviews and supporting panels, both virtually and in person. to reviewing post-interview outcomes, and your work will help uphold the quality and integrity of our processes. You'll also contribute to broader strategic goals, playing a vital part in delivering the IET's commitment to exceptional service.

What we hope you can bring to the role

We're looking for someone with experience in applicant processing or administration, ideally within a Professional Membership Body or a similar organisation. You'll be confident juggling multiple tasks and prioritising workloads, all while keeping accuracy and service standards high.

Strong interpersonal and communication skills are a must - you'll be working with a variety of stakeholders including applicants, assessors, and senior volunteers. You'll also need to be comfortable working with complex databases and systems such as CRM (Customer Relationship Manager) and RPS (Review Process System) tools.

If you're someone who enjoys building relationships, solving problems, and improving processes, we think you'll thrive in this role.

We'd love to get to know you

Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

A little more about the role

Process UK and international applications accurately in the Review Process System (RPS) Apply judgement to request or follow up on additional information Support decision-making activities and ensure outcomes are actioned in line with SLAs Build strong relationships with applicants, assessors, and volunteers Review qualifications using the Engineering Council portal, FEANI, Ecctis, and other frameworks Manage assessment panels: booking rooms, arranging travel, and attending meetings Support and host online interviews, including technical test calls and troubleshooting Ensure post-interview decisions follow codes of practice; issue relevant communications Handle Regulation 7A applications, appeals, transfers, and Technical Knowledge Assessments Track and process Fellowship upgrades and elections, updating CRM systems accurately Plan and support Engineering Awards and events Contribute to achieving strategic registration and Fellowship KPIs Respond to queries professionally and efficiently via dedicated inbox rotation

A little more about what we're looking for

Previous experience in a customer-centric applicant processing or administrative role is essential. Strong organisational and time management skills with the ability to manage multiple caseloads simultaneously. Proficiency in Microsoft Office applications and CRM systems. Excellent communication skills, both written and verbal. A team player with the ability to work independently and take initiative. Experience in processing payment details or handling highly sensitive information.

Please note, the role is titled Professional Registration Assessment Executive internally.

What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.

By submitting an application for this role, you hereby consent to the processing of your personal information by iRecruit, our Applicant Tracking System tool, in accordance with applicable data protection laws and our privacy policy. Full information on our Recruitment Privacy Statement can be here: Recruitment Privacy Statement (theiet.org). Full information on our Privacy Statement can be found here: Privacy (theiet.org).

Job Types: Full-time, Fixed term contract
Contract length: 14 months

Pay: Up to 26,500.00 per year

Additional pay:

Yearly bonus
Benefits:

Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Life insurance Paid volunteer time Private medical insurance Referral programme Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Stevenage

Reference ID: OPS062