Job Description

Band 7

Main area

Senior Registration Authority Agent

Grade

Band 7

Contract

Permanent

Hours

Full time - 37.5 hours per week (8-16:30 / 9:00-18:00 rotation)

Job ref

343-NN-7224210-HM-FM-S

Site

St Helier Hospital

Town

Carshalton

Salary

53,751 - 60,651 pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

21/07/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

We are looking for an enthusiastic and highly motivated Registration Authority Manager to lead our Registration Authority team. The Registration Authority team , are responsible for supporting access to clinical and non-clinical systems across the group using smartcards. This is done through face to face drop in sessions and online back office support providing smart cards to our end users as well as resolving issues they may face. It is a critical team in helping our hospitals function effectively.

Main duties of the job

The Registration Authority Manager (RAM) will be responsible for overseeing the management of user identity verification, authentication processes, and the issuance of digital certificates within the Trust. This role will ensure that the Trust's access control systems are secure, efficient, and compliant with relevant regulations, including GDPR and the Data Protection Act. The RA Manager will play a key role in ensuring that all personnel and system users are appropriately registered and authorised, while maintaining the confidentiality, integrity, and security of sensitive data. The role also involves managing audits, producing reports, and liaising with IT and compliance teams to ensure adherence to security protocols and regulatory standards.

Working for our organisation

We currently have a team of 3 RA Agents who operate across the Trust and community sites. Their collaboration with other ICT teams fosters a strong team dynamic, contributing to efficient operations and effective support

Detailed job description and main responsibilities

Carry out maintenance activities using CIS such as unlocking, updating, and cancelling smartcards. Utilise CIS to create and process smartcard applications and modifications .Apply Role Based Access Control (RBAC) model to all NCRS applications. Identify and appoint appropriate Sponsors within stakeholder organisations. Responsible for the regular maintenance and safe storage of all RA equipment, including smartcard printers, blank smartcards, printer cleaning equipment and printer ribbons. Responsible for the safe use of equipment that belongs to other organisations when working on their sites, such as PCs and IT networks at GP practices. Receive and action HR reports of leavers, starters, and transfers. Run performance and information reports from ERS using Business Objects to manipulate and analyse results.



Maintain a database of current sponsors for publication on stakeholders intranet. Undertake internal RA audits as required, including implementing, and monitoring any actions arising from the audit. Interpret the audit results to identify training needs and /or opportunities for improvement to local procedures and working practices. Provide verbal, written or printed guidance, advice or instruction to sponsors. Provide one-to-one or group training of the operation of CIS to newly appointed Sponsors. Respond to and resolve user RA problems in a timely fashion, regardless of any previously planned activities, escalating to the RA Manager or National ServiceDesk as required. This may require the recording of progress or outcomes on Helpdesk software. Act as the RA specialist during GP projects to deploy to new clinical systems. Offer advice and knowledge to Surgery management as to the most appropriate access controls for staff groups in order to ensure patient security and confidentiality.



Undertake all training required to perform effectively. Maintain personal and professional development to meet the changing demands of the post and participate in appropriate training activities.

Person specification

#

Qualifications, Training and Experience

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Essential criteria

Good general education Evidence of ongoing professional development. Relevant certification in Information Security, Identity & Access Management, or NHS Registration Authority (e.g., CISMP, RA Agent training) ##

Desirable criteria

Experience of working in an NHS or public sector environment Line management or supervisory experience #

Experience

##

Essential criteria

Experience of working with NHS systems (e.g. ESR, CIS, RA Identity Agent) Experience managing or working within a Registration Authority function ##

Desirable criteria

Knowledge of NHS Digital policies and assurance frameworks

Your application

: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References

: You will be required to provide 3 years of employment/educational history. We

do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date

: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting

: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS

: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.



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Disability Advice Line:

SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our

Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.


The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.