Job Description

The Service & Team:

The Registration Service plays a vital role in civic life, acting as the public face of a legal system that helps people mark some of life's most significant milestones--from registering births and deaths to conducting civil marriages, partnerships, and citizenship ceremonies. We're here to support individuals and families through these key moments with professionalism, care, and integrity. As we continue our journey to become one of the UK's leading providers of registration and civil services, we're looking for positive, self-motivated, and professional individuals with a strong work ethic to join our friendly and forward-thinking Registration Team.


We're delighted to offer a permanent opportunity for a Registration Hub Advisor to become part of our Customer Operations Team - the heart of our Registration and Wedding Service Hub. This team plays a vital role in coordinating and supporting our services across the county.

Our Service Structure

We're made up of five teams:


Local Office Team (West) Local Office Team (East) Customer Operations Team Technical Operations Team Business Operations Team

The Role:

As a Registration Hub Advisor, you'll be at the forefront of delivering exceptional customer service and helping people mark some of life's most important moments. A key part of your role will be engaging with customers in a warm, proactive, and professional way to promote our ceremony services and help us meet income targets. You'll also support the promotion of our services through digital channels, including social media, to boost visibility and engagement.


Your responsibilities will include:


Providing front-line ceremony advice and booking services to customers, ensuring a high-quality, consistent, and customer-focused experience. Promoting our service offer and matching it to customer needs. Using social media positively to raise awareness and engagement of our services. Applying gentle sales techniques to promote services in a customer-friendly and ethical way. Using IT confidently to support service delivery and customer engagement. Providing reception cover for the Registration Hub. Carrying out statutory and general administrative duties.
The Registration Service is the public face of a legal system that plays a vital role in civic life - from registering births and deaths to conducting marriages, civil partnerships, and citizenship ceremonies. It also supports key Home Office priorities such as safeguarding, crime reduction, and immigration control.


We're looking for someone who can embody and promote the values and behaviours of a modern, progressive registration service.

Working Pattern:

As the role requires both telephone and face to face contact with customers during set hours the post is 37 hours per week. This will be Monday to Friday 8.45am - 5.00pm with 1-hour unpaid lunch break each day.

What you'll need to succeed:

We're looking for someone who can demonstrate:


Excellent interpersonal and interviewing skills, especially in sensitive situations. Flexibility and resilience to manage busy workloads and deadlines, often working independently. A positive, proactive attitude and strong work ethic. A growth mindset - open to challenge, new ideas, and continuous learning. Proficiency in IT, including confident use of Microsoft Office and digital tools. Education to A-level standard or equivalent experience.
We embrace a systems-thinking approach and value a growth mindset in everything we do.


You'll also need to be able to travel as required. If public transport isn't available or practical, you'll need access to a suitable vehicle.


As this is a public-facing role, the statutory English Language requirement for public sector workers applies.

Please read the role profile for the full details of this role attached below in this advert

What you'll get in return:

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.


Our core employee rewards and benefits include:


a competitive salary. a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Please note, we are unable to offer sponsorship for this role


The full role profile is attached here


We recommend saving a copy of this to refer to if you are invited to an interview.


For more information or an informal chat about the role please contact Nikki McTaggart on nicola.mctaggart@cornwall.gov.uk

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process .


Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.