Job Description

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Coventry Register Office has been located in its current premises since the mid-1960s. We provide services that relate to the registration of births, deaths, marriages, civil partnerships and conversion, and the performance of ceremonies.
In addition to registering current life events, the Register Office holds all the original birth, marriage and death registers from 1837 to the present day.
We take pride in our customer care and endeavour to give all our customers the best service we can.
What is the job role?

Are you a motivated and experienced leader with a passion for delivering high-quality public services? Coventry City Council is seeking a dedicated Registration Manager to lead our Registration Services team, based at the historic Cheylesmore Manor House.


This is a unique opportunity to play a key role in one of the most important services we provide to the people of Coventry--supporting them through life's most significant moments.


What You'll Be Doing:

Managing the delivery of statutory registration services including births, deaths, marriages, and civil partnerships Leading and developing a team of registration officers Ensuring compliance with legal and statutory requirements Driving service improvements and digital innovation Representing Coventry at local and regional forums

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

Strong people management skills are essential for this role with proven experience. Also to have or willing to take a qualification in supervisory management.
You will need to be able to learn, understand and apply the legalities underpinning registration and the ability to recognise and report cases of fraud, perjury, sham, and forced marriages/civil partnerships.
Excellent people skills are vital, as is the ability to speak confidently before large groups. The role requires you have a customer-focussed approach with a commitment to continuous improvement.
You will need to be flexible and able to work under pressure to meet deadlines. You must be a motivated individual who understands the demands of working within this type of environment and will have a good understanding of the sensitive and confidential nature of the service.
Excellent organisational and communication skills and meticulous attention to detail are essential. You will have a high degree of self-motivation, commitment, and flexibility and will work to ensure that the Registration Services are provided to the highest standard according to statute, Council policy, and our service aims and objectives.
You must be able to work productively as part of a team. You will also require a positive outlook and be responsive to customer needs, along with the needs of the Registration Service. You must have the ability to work collaboratively across departments and with external partners.
For any informal enquires please contact: Julie Newman via email at julie.newman@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

- As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.


Interview date(s): 29th August 2025




About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.



At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.


To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.


If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies


Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.


Our Values are:

Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. * Value and respect: We put diversity and inclusion at the heart of all we do.