Job Description

Remote Front of Desk Receptionist - Boutique Smart Hotels

Location:

Remote (UK-based preferred)

Contract Type:

Self-Employed / Freelance

Hours:

2 days per week - flexible hours varying throughout the day

Pay:

To be discussed based on experience

About Us

At

Smart Hotels

, we're a collection of beautifully designed

high-end boutique hotels

offering guests a unique blend of style, comfort, and personal service. Every detail matters to us--from the first "hello" to the final "thank you."

We're now looking for a

friendly, professional, and flexible Remote Front of Desk Receptionist

to help us deliver exceptional guest experiences from behind the scenes.

About the Role

This role is perfect for someone who loves hospitality and enjoys connecting with guests virtually. You'll be the first point of contact for our guests--handling enquiries, managing bookings, and ensuring every interaction reflects the warmth and quality of our brand.

The hours will vary depending on guest communications, so flexibility is key. You'll be working remotely but very much as part of our small, dedicated team.

What You'll Be Doing

Welcoming guests through calls, emails, and messages with genuine warmth and professionalism Managing reservations via our

Property Management System (PMS)

and booking platforms (e.g. Booking.com, Expedia, Airbnb) Coordinating with on-site teams to ensure a smooth guest experience Supporting check-ins and check-outs remotely Handling guest requests or issues with care and efficiency Maintaining clear and friendly communication across all channels

What We're Looking For

Hospitality experience

- ideally in boutique or high-end hotels Confident using

property management systems

and online booking platforms Excellent written and spoken communication skills A calm, friendly, and professional manner

Flexibility

- hours will vary across mornings, afternoons, and evenings Reliable, organised, and self-motivated Must be eligible to work on a

self-employed basis

Strong internet connection and professional home setup

Why Join Us?

Work remotely while being part of a supportive, passionate hospitality team Flexible schedule to suit your lifestyle Opportunity to represent a collection of

luxury boutique hotels

Competitive pay (discussed during interview) A chance to make a real impact on every guest's experience

To Apply:

Please send your CV and a short note telling us a little about your hospitality experience and why you'd be a great fit for our boutique hotel team.

Job Type: Part-time

Expected hours: 1 - 20 per week

Benefits:

Flexitime Work from home
Work Location: Remote