Job Description

Remote Operations & Marketing Assistant (Part-Time, School Hours)

Pay:

13.00 - 14.50 per hour (depending on experience)

Hours:

20 hours per week - Monday to Thursday, 9:30am - 3:00pm (with 30-minute unpaid break)

Location:

Remote (laptop and mobile provided)

Travel:

Must be able to travel to the Loughborough (LE11) area for initial induction training and occasional team meetings.

About Us

We are a friendly, family-run tree surgery and fencing business based in Leicestershire. We pride ourselves on excellent customer service, sustainability, and strong community values. With steady growth, we're now looking for a part-time Remote Assistant to help us manage day-to-day operations, customer care, and marketing.

This is a great opportunity for someone organised, tech-savvy and proactive who's looking for a role that fits around school hours.

The Role

You'll play a key part in keeping our business running smoothly by:

Customer Service & Admin

Answering inbound calls (mainly new/existing quote enquiries) using our VOIP system. Issuing invoices and following up on payments via our online system. Monitoring emails - unsubscribing/blocking spam, replying to booking requests, flagging important/urgent items. Contacting customers to schedule jobs.

Operations Support

Chasing suppliers and council applications. Checking daily team checklists and risk assessments are complete. Creating weekly reports (reviews gained, breakages, job satisfaction, etc.) and recognition shoutouts. Helping improve and tidy up repeatable systems for team management.

Marketing & Digital

Updating our website and social media with content from team photos/WhatsApp updates. Monitoring Google Ads spend and keywords.

About You

We're looking for someone who is:

Highly organised with great attention to detail. Confident using online systems (training provided on our specific platforms). Friendly and professional on the phone. Able to work independently and take initiative. Comfortable with light marketing tasks (posting updates, basic website edits).

Experience in admin, customer service or marketing support is highly desirable.

Must be able to travel to the Loughborough (LE11) area for induction training and occasional team meetings.

Why Join Us?

? School-friendly hours (Mon-Thu, 9:30-3, no Fridays!)
? Remote role with laptop and phone provided
? Opportunity to shape processes and really make an impact in a growing business
? Family-run company with strong values and a supportive team

How to Apply

Please send your CV and a short cover note explaining why this role suits you to info@broadleaftreecare.co.uk or through indeed.

Job Type: Part-time

Pay: 13.00-14.00 per hour

Expected hours: 20 per week

Benefits:

Work from home
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred) Marketing: 1 year (preferred)
Location:

East Midlands Region (required)
Work Location: Remote