Job Description

Job Title: Remote Patient Coordinator

Job Type: Full Time Permanent

Location: Remote (UK)

Salary: 25,000 per annum

About Banning Dental Group & Skin Clinique

Banning Dental Group is committed to creating positive patient experiences by providing exceptional care with a focus on comfort and personalised treatment. Our contemporary approach, inspired by Scandinavian healthcare principles, emphasises building strong patient relationships. With world-class clinicians and advanced technology, we make dentistry accessible and enjoyable.

Role of the Remote Patient Coordinator

We are looking for a Remote Patient Coordinator to manage inbound calls and provide support to patients across our dental practices. The role requires a patient-focused individual who can handle patient queries, reschedule appointments, book recalls, assist with treatment queries, and help close treatment plans. Our in-practice reception teams will focus on face-to-face patient care, while you ensure exceptional service is delivered over the phone.

As we are open 7 days a week, this is a full-time role where you will be rota'd to work across the week with your team to ensure full coverage. Flexibility to work weekends and evenings may be required as part of the rota.

Key Responsibilities

Inbound Call Management: Handle incoming calls from patients, ensuring each query is addressed efficiently and with exceptional care.

Patient Support: Assist patients with rescheduling appointments, booking recalls, and helping with general queries about treatments, transport links, parking, etc.

Treatment Coordination: Provide information and support to patients regarding treatment plans, helping to close them where necessary including deciphering payment plans and explaining finance.

Query Resolution: Take ownership of patient queries, ensuring no issue is passed on unnecessarily. Your ability to resolve queries on the first contact is key.

Customer Service Excellence: Always deliver exceptional customer service, ensuring that patients feel supported, heard, and well-informed.

Practice Knowledge: Retain detailed knowledge of all Banning Dental Group practices, including team members, locations, treatments, and logistical information (e.g., transport links and parking).

Must-Have Attributes

Empathy - Ability to understand and relate to the emotions and needs of our patients, ensuring a compassionate approach in all interactions.

Communication Skills - Excellent verbal and written communication skills to effectively convey information and provide guidance to patients.

Attention to Detail - Meticulous attention to detail in scheduling appointments accurately and efficiently.

Customer Focus - Dedication to providing exceptional customer service and ensuring that each patient feels valued and supported.

Consultative Sales Approach - Ability to engage in meaningful conversations with patients, addressing their concerns and objection handling with empathy and understanding, while providing informative guidance on treatment options and financial considerations where necessary.

Previous Dental Experience - Prior experience in a dental setting, demonstrating an understanding of dental procedures and terminology. Ideal for a previous Practice Manager, Dental Nurse, or Treatment Coordinator.

Team Player - Ability to collaborate effectively within a team environment to achieve common goals and enhance the patient experience.

Proactive Approach - Initiative to anticipate patient needs and proactively address any concerns or questions.

Benefits

Company Pension

Work from home - remote position

Employee Discounts

Gym Group Discounts

Job Type: Full-time

Pay: 25,500.00 per year

Experience:

Dental Industry: 2 years (required)
Work Location: Remote