Job Description

We're on the lookout for a part time Rent Systems Coordinator to join the believe housing team for two days per week on a fixed term basis until September 2026.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren't sure you meet 100% of the criteria but think you would be great in this role, don't let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.

Where and when you work is flexible depending on the demands of your role, our customers' needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

About the role

The Rent Systems Coordinator will work within the rental income team providing day to day advice, guidance and coaching to all stakeholders. Acting as a support to the Rent Systems Specialist to deliver an outstanding rent and debit service, maximising assisting with income collection, delivering a modern, accessible, efficient, and effective rent service to their client group and is the first point of contact for all rent debit enquiries.

The successful candidate will:

Reconcile the rent income and debit against the general ledger, in a format accepted by audit

Maintain the housing management system with up to date and accurate information

Control the transfer of relevant information to and from rent accounts and amend tenancy information

Investigate, answer queries and deal with correspondence from internal and external customers in writing or by telephone and email

Liaise with external agencies, i.e. Department for Work and Pensions, Housing Benefits, and Citizens Advise Bureaus etc to resolve queries and issues arising

Provide detailed advice and information on all aspects of the housing rent system for tenants and other departments, promoting a caring image in line with the organisation vison and values

What's on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of 30,959 - 32,306 pro-rata some of our top benefits and rewards include:

From our annual leave entitlement (up to 33 days pro-rata, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there's really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we're committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

Apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now

.

We're looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Suzanne Scales, Rent Systems Specialist at suzanne.scales@believehousing.co.uk

Closing date for applications is 23.59pm on Thursday 23 October 2025

Please note that we are unable to accept CVs and all applicants must go through our website: https://www.believehousing.co.uk/vacancies/ Interview date to be confirmed.
Job Types: Part-time, Fixed term contract

Pay: 30,959.00-32,306.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Sabbatical Sick pay Store discount Work from home
Work Location: Hybrid remote in Seaham SR7 7TT