The job holder is required to communicate with third parties to ensure equipment is available in a timely manner, often having to meet strict deadlines/turnaround times. The job holder is expected to work to deadlines and balance the variety of tasks on a daily basis.
Key Responsibilities:
Customer communications (verbal and electronic) ensuring 100% customer satisfaction, including responding quickly and attentively to customer needs
Developing close customer relationships
Actively communicating with fellow Departmental members
Providing support to Sales when required
Along with Administration Coordinator, generate all relevant paperwork for Rental orders including: Workshop instruction , Rental/Sales orders, prepare quotations, raise requisitions.
Providing cover and support to the department as and when needed
Liaising with other departments to continuously improve effectiveness and efficiencies
Monitoring, maintaining and communicating Rental equipment inventories within Hunting. As required, review and request additional equipment to supplement equipment inventory
Required to participate in the "on call" system and providing on call mobile support responding to urgent client needs
Qualifications/Skills and Experience:
Essential:
Educated to degree level or extensive experience in a similar operational role
Extensive knowledge in equipment offered through the Rentals and Service product line
Excellent working knowledge of Microsoft Office applications
Health and Safety champion
Highly proficient in spoken and written English
Full Driving Licence
Desirable:
Established industry network
Solid financial awareness with substantial experience in Managing a Profit and Loss account
Knowledge and experience of an ERP system, ideally Microsoft D365
Personal Qualities:
Excellent communication (both written and oral), influencing and interpersonal skills
Highly professional conduct
Ability to think strategically and creatively and to successfully mediate and negotiate with individuals and groups internally and externally
Ability to balance competing priorities, complex situations and tight deadlines
Strong commercial acumen and financial awareness
Strong work ethic, motivated, driven and profit orientated
Skilled in problem solving and action planning
Ability to build trust and good working relationships with internal and external stakeholders
Understanding of operational delivery and client requirements
* Must be willing to travel and able to spend time away from home
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