Job Description

JOB DESCRIPTION

Maintenance & Repairs Co-ordinator

Reports to: Chief officer

Main purpose of Job:

To contribute to the overall performance of the organisation by providing an effective maintenance & repairs service ensuring compliance with H&S and management of the Handymen in accordance with the specification for housing management, NPV TMOs performance standards, Council policy and statutory requirements.

Key Accountabilities:

1. Inspecting repairs requests and making a decision on the appropriate remedy.

2. Managing and recording repairs identified in residential, communal and office areas and remedying these directly or through contractors, to agreed standards, costs and timescales.

3. Managing any repairs in the communal areas or other issues (unauthorised vehicles, fly tipping etc.) and temporarily securing any damaged communal area which represent a hazard and alerting residents, staff and visitors to any hazards as appropriate.

4. Managing third parties carrying out maintenance work on the estate as necessary.

5. Ensuring that repairs requests and maintenance work is properly inspected by surveyors where appropriate and ensuring that all work undertaken by contractors is monitored.

6. Managing all aspects of works necessary to void properties within agreed timescales and ensuring that all repair work is identified and remedied, and that voids are cleared and cleansed.

7. Ensuring that all gas and electricity supplies, are checked and that asbestos checks are carried out, and safety certificates and energy performance certificates issued.

8. Ensuring the security of the communal areas, including checking of lighting etc, and alerting colleagues to security problems in respect of the estate

9. Managing the estate inspections and site meetings, provide reports and update on progress on a regular basis and as requested by the Chief Officer.

10. Maintaining repairs/maintenance stores, plant and equipment, and ensuring its security, and inventory maintained.

11. Managing the procurement of contractors in compliance with the Councils criterion.

12. Ensure that regular staff meetings are held with the repairs and maintenance team and carry out appraisals and one2one's with the Handymen

13. Manage the relation with the Councils on all matters relating to Repairs and Maintenance

14. Ensure that NEC and any other IT system is managed effectively and that all repairs are raised in real-time and closed as necessary.

15. Ensure that customer satisfaction forms and surveys are completed and recorded. Use data to report to the board and improve service delivery on the Estate.

16. Managing the planned maintenance plan for the Estate and actively seek solutions and make proposals to the Management.

17. To undertake cleaning and caretaking duties if requested in any periods of repair or maintenance or work shortage, as directed by the Chief Officer.

18. In consultation with colleagues, providing emergency call out cover where there is a requirement to make safe any repair or maintenance problem that arises outside of normal working hours.

19. With colleagues, ensuring that a reception service is provided for residents and members of the public, and managing first stage complaints.

20. Actively promoting the organisation, encouraging residents to become members and seeking opportunities for residents to engage in the activities of the organisation, to ensure that the service meets their needs as far as possible, and help to maintain high levels of customer satisfaction

21. Responding to problems of service delivery and issues of customer dissatisfaction, which are within the scope of your responsibility and make suggestions for improving the service.

22. Providing accurate and timely updates and reports as required for individual and service performance management and for reporting to the Board or reporting to the Council as required.

23. Ensuring that all responsibilities are carried out in line with NPV TMOs policies and procedures, the specification for housing, and statutory requirements, which includes, though is not restricted to equality and diversity, health and safety, the Data Protection Act and the Freedom of Information Act

PERSON SPECIFICATION - MAINTENANCE OFFICER

Knowledge and Experience

Previous experience in multi trade/building/general maintenance role either domestic or industrial.

Experience of working in an office-based environment using IT and managing staff

Experience of contract management and procurement

Experience of working with the public.

Knowledge of basis health and safety relating to the maintenance and repairs.

A relevant building qualification e.g. City and Guilds in carpentry, plumbing, electrician etc.

Skills

Good written communication skills with the ability to keep accurate records.

Excellent customer service/care skills.

Effective time management with the ability to plan, prioritise and manage own work to ensure agreed targets and deadlines are met.

Ability to work effectively using own initiative, or as part of a team.

Good interpersonal skills with the ability to communicate effectively and confidently to a range of stakeholders.

Computer literacy skills.

Manual handling skills.

Personal Qualities

Embraces responsibility and capable of progressing and resolving issues effectively.

Enthusiastic, flexible and reliable, with the ability to respond to emergencies.

Able to cope with the physical demands of the role.

Understands and values diversity.

Job Types: Part-time, Fixed term contract
Contract length: 3 months

Pay: 18,435.83-42,000.00 per year

Expected hours: 21 per week

Benefits:

Company pension
Education:

GCSE or equivalent (preferred)
Experience:

Managing : 3 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 22/08/2025
Reference ID: Repairs and Maintenance Co-ordinator