Job Description

About the role

Are you a proactive problem-solver with a passion for delivering exceptional customer service and optimising efficiency? We're on the lookout for individuals to join our Customer Experience team on a temporary basis of up to 6 months. In this Monday to Friday position, you will play a key role at the heart of our operations, working closely with the Repairs team and Contact Centre to ensure seamless service delivery.


You will be managing crucial planning tasks and facilitating communication between customers and operatives, making a direct impact on the smooth running of our repairs service. This is your chance to contribute to customer satisfaction while gaining valuable experience in a fast-paced environment.

Operational Hours:

Monday to Friday 08:00 - 17:00 (Alternate shifts of 08:00-16:00 and 09:00-17:00)

Key responsibilities:

Collaborate with the Repairs team to assist in the smooth running of the repairs service. Communicate effectively with both internal and external customers. Manage essential planning tasks to ensure high performance and efficiency.

Our ideal candidate for this role is someone who:

Has experience working in a customer-focused / Contact Centre environment. Is accustomed to working within agreed performance targets. Can thrive in a fast-paced environment and handle pressure well. Demonstrates the ability to organise and maintain multiple areas of work simultaneously.

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.


With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working Excellent pension scheme with a high level of employer contributions Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme The opportunity to work in a beautiful and vibrant part of the Southwest We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you are interested in this fantastic opportunity please upload your CV to complete your application.

We do not accept unsolicited applications or contact from recruitment agencies.

For an informal discussion about this role, please contact


Lauren Jones - Repairs Trade Support Team Leader on: 01752 388014


Laura Vince - Repairs Planning Team Leader on: 01752 388004


Shortlisting Date: 27/10/2025


Interview Date: 04/11/2025 & 05/11/2025


If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.


We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.


Living and Working in Plymouth