Job Description

Repairs Specialist

Full Time Salary

39,050

Employment Type

Full time

Hours Per Week

35

Region

Merseyside

Location

Watson Building, 4 Renshaw Street, Liverpool, L1 2SA

Contract Type

Permanent

Job Type

Property Services

Closing Date

13/07/2025

Ref No

2509

What you can expect from us:

We offer a competitive salary of

39,050 per annum

(21.46 hourly). 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.

About the role

We are seeking to recruit a Repairs Specialist on a permanent basis to ensure our repairs service is delivered to our customers, our properties are well maintained and to contribute to the delivery of neighbourhood plan objectives.




This role is a hybridrole, with a regular requirement to attend our neighbourhood sites across

Merseyside

to complete surveys and inspections and meet with customers, as well as attending our

Watson office

in

Liverpool

.

Key Responsibilities

Customer Service

Inspect empty properties and ensure work is carried out to bring them up to a lettable standard. Respond to customer enquires relating to their home that require a face to face visit. Listen to customer views, encouraging resident involvement and make recommendations for how the organisation can respond. Deal directly with customers who experience problems with contractor performance, take personal responsibility for ensuring satisfactory resolution. Provide advice and assistance to customers to help maintain their homes, deal with condensation, fuel poverty etc.

Contract Management

Carry out property defect and repair inspections and appropriate diagnosis. Issue orders to contractors including prioritising, cost-coding and estimating. Ensure all work is to standard, monitoring and controlling the supervision of work in progress as well as adopting a project management approach to the management of properties requiring major works. Monitor spend against budgets, reporting any important differences and take action to keep spend within budget. Agree variations to work which are cost efficient. Ensure colleagues, contractors and customers comply with health and safety, equal opportunity and other statutory guidelines. Ensure that all contracts are specified, ordered and tendered and payments processed.

Skills & Experience Required

Knowledge and awareness of related housing regulations/ law Experience of contract management and carrying out property inspections Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate IT skills - Microsoft office to Intermediate level A Full UK Driving License and access to your own car

Qualifications

Essential

Educated to HNC/D Building related studies

Desirable

Degree in a related field

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the organisation.



We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.



In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.



We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.



If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on

HumanResourcesTeam@onward.co.uk

and a member of the HR Team will be in touch.



Please note that we reserve the right to close the vacancy early prior to the closing date.





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