Job Description

Reservations Agent (

3 days from the office & 2 days from Home)
Exhibit a high degree or professionalism and provide effective first-class customer service experience to all prospective and existing clients and stakeholders (suppliers, sales, customer services, finance).

Manage onboarding of new accounts and provide training to clients on DiamondAir systems, products, and services.

Manage end-to-end reservation lifecycle, including set-up, processing, and service coordination.

Have expert knowledge of the business processes and associated products which DiamondAir sells to help clients make informed choices.

Be proactive in upselling DiamondAir products and services in line with given individual and team targets, and in order to support business strategy and marketing campaigns.

Manage time to ensure contract service level agreements and client expectations are managed and met for individual and department demands.

Ensure that all client requests are processed accurately and proactively manage and resolve any issues or complaints.

Drive service improvements, department skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the department.

Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to department processes.

Build and maintain effective long-term relationships with key senior-level decision makers and influencers, both within Strategic clients and wider client base.

Assist the team in trouble shooting any relevant operational issues.

Monitor and be able to provide reports on own performance against set KPIs and objectives.

Any other duties commensurate to the grade of the role.

Work Remotely

3 days from the office & 2 days from Home

Job Types: Full-time, Permanent

Pay: 23,500.00-25,000.00 per year

Benefits:

Bereavement leave Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

8 hour shift
Ability to commute/relocate:

Hounslow, TW6 2TA: reliably commute or plan to relocate before starting work (required)
Education:

Diploma of Higher Education (required)
Experience:

customer service/experience in hospitality/travel/aviation: 5 years (required) Reservation: 3 years (required) Customer service: 3 years (required)
Work Location: Hybrid remote in Hounslow, TW6 2TA