Job Description

KINGSMILLS HOTEL , INVERNESS - PART-TIME RESERVATIONIST

24 hours Per week - Fixed days Thursday, Friday and one other day with one Saturday per month.

Position to start in January 2026

The Kingsmills Hotel Group consists of the luxury 4-star Kingsmills and 5-star Ness Walk hotels. Located in the Scottish Highland capital of Inverness, we have an outstanding reputation for warm hospitality

We are currently seeking a Part-time Reservationist to join our current Team. You will be working within a busy office being manned between the hours of 09.00am-18.00pm (Saturday 09.00-17.00pm), fixed days of Thursday and Friday plus one other day and usually one Saturday per month.

Key Responsibilities -

Manage incoming reservation requests via phone, email, and online platforms. Provide detailed information about accommodations, amenities, and services offered. Assist guests with special requests and ensure their needs are met throughout the booking process. Maintain accurate records of reservations and guest information in the system. Handle changes or cancellations of reservations professionally and courteously. Collaborate with other departments to ensure guest satisfaction during their stay. Stay informed about local attractions and events to provide recommendations to guests.

Skills Required

Strong background in hospitality, with a passion for delivering outstanding guest experiences. Excellent phone etiquette, ensuring clear and professional communication at all times. Proven ability to provide exceptional guest services, addressing inquiries and resolving issues promptly. Familiarity with hotel operations and reservation systems is an advantage. Strong organisational skills, with attention to detail in managing bookings and guest information.

The kind of person we're looking for

You have fantastic luxury hotel experience within the Reservations/Sales/Front of House . You're enthusiastic, confident and warm; you like working in an environment where things move and flex Multi-tasking and expertly navigating a variety of systems are second nature to you You're supremely reliable and like to ensure every job is completed to the highest standard consistently You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Kingsmills Brand. You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way
We are looking for a strong candidate who has previous experience within a Front Desk/Reservations Role.

What we do for you;

Highly competitive salary Meals on shift are provided free of charge Uniform provided Free onsite car parking Access to discount for Accommodation. Complimentary use of Swimming pool and Gym for you and discount for Friends and Family. Discount in Food & Beverage at Kingsmills and Ness Walk Discount in our Spa for treatments Long Service Awards from 5 years + Staff events such as Christmas Parties including one for associates' children.
We are privately owned and offer a fun and supportive environment to work in.

Kingsmills Values - We Aspire!.

Please only apply if you have the relevant requirements that we are looking for.

If you are short listed for interview we will be in touch.

Join our team as a Reservationist and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Permanent

Benefits:

Canteen Discounted or free food Employee discount Free parking Gym membership On-site parking Referral programme
Experience:

Reception/Reservations: 2 years (required)
Location:

Inverness (required)
Work Location: In person