Job Description

About the role

This is a highly customer focused role, dealing with a number of regular guests and business associates over the phone and via email. As a Reservations Agent it would be your responsibility to coordinate and control accommodation bookings at the hotel. A high level of written and verbal communication skills will be required. You will need to be analytical, confident in dealing with people over the telephone and able to meet the needs of both the guest and the hotel

(The role will be full time Monday - Friday)

We welcome candidates with the drive and commitment to

:

Effectively deal with all telephone and email inquiries. To take and input bookings via different channels, entering the correct details into the property management system. Maintain a proficient relationship with agencies and corporate companies. Ensure all guest requirements have been satisfied throughout the booking process. To be fully knowledgeable of the facilities available within the hotel. Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and lastminute changes Always know what events and activities are on the day's schedule. Complete all group enquiries timely and accurately and logged for conversion purposes or refused analysis. Ensuring correct company/agent profiles attached, correct market segmentation and sources linked for accurate tracking purposes. Ensure business is contracted and chased in line with the hotel policy. Input Rooming lists and follow up on special requests or needs. Ensuring payment schedules are followed as per hotel policy and invoices processed accurately and swiftly.

About The Holiday Inn Newport:

Holiday Inn Newport is owned and operated by QN Hotels under licence from Intercontinental Hotel Group. Having undergone an extensive refurbishment of the hotel lobby areas, we now offer a new Modern & Vibrant lobby, surrounded with colourful decor and modern co working spaces.

We host 119 bedrooms, 30 of which are Executive bedrooms, we have 12 Meetings rooms our largest room can accommodate up to 460 guests.

Why work with us:

In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team, career progression is important to us.

Our other benefits include:

Complimentary meals at work Complimentary car parking Ongoing training opportunities Pension contributions Employee Discount
Job Types: Full-time, Permanent

Pay: 24,000.00-27,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Ability to commute/relocate:

Newport NP18 2YG: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 18/06/2025
Reference ID: Full Time Reservations Agent