Job Description

We are seeking a customer focused Reservations Assistant to join our team on a part time basis. If you have a passion for people, have great organisation skills and attention to detail to help provide memorable customer experiences we want to hear from you.


We are an independent, family owned and operate a trio of venues. We pride ourselves on a personal, hands-on approach, creating a family environment, going above and beyond, and providing exceptional service.


Within the office we are a small close-knit team who take care of the BOH administration for The Bieldside Inn, The Albyn and The Cults Hotel, this primarily involves the reservations and events but can include other admin aspects due to the size of the business. This position is responsible for being the first point of contact for customers looking to book with us whether this is by telephone, email or in person at one of our sites. This individual will be responsible for answering our phones, responding to customer queries regarding restaurant and hotel bookings and communicating customer requirements to our FOH and kitchen teams. We're looking for someone who will ensure every guest interaction, dining or hotel experience and event is executed flawlessly.

Preferred requirements:

Proven experience in an events or reservation's role within a luxury hospitality environment Experience using ResDiary and Little Hotelier or similar reservation systems Exceptional organisational and multitasking abilities, with an eye for detail Confident with a personal approach Excellent communication skills and a commitment to delivering superior guest experiences A hands-on, roll your sleeves up and get stuck in attitude

Responsibilities include but are not limited to;

Handling bookings, allergens, pre-orders and guest enquiries while maintaining high standards Collaborating closely with front-of-house and kitchen teams to ensure seamless execution and delivering an excellent customer experience Building and maintaining strong relationships with guests, corporate clients, and community partners Staying current on restaurant and bar trends

Is this you?

You are dedicated and passionate about the hospitality industry...



Boast a highly positive attitude matching a big personality..



Have excellent communications skills and strong customer skills...



The ability to work in a fast-paced environment...



Are committed to customer service and strive for the best...


Able to work as part of a team and individually...




Proactive and motivated...



Proficiency in phone etiquette...



Have previous experience in a similar role...



Are ideally living in Scotland, or willing to locate ASAP to the gorgeous, Aberdeen!



Ready to get started...



A LITTLE ABOUT - The Albyn



Proud purveyors of fine fayre in the heart of Aberdeen's West End -- this is The Albyn, reimagined.



A welcoming and modern twist on a long-time favourite, where closed doors are reopened, familiar spaces are refurbished and hospitality is the #1 priority. A bright, open and elegant interior sets the scene, where friendly staff go the extra mile for each customer and our menus combine local ingredients, heritage and modern tastes in perfect balance.



There's space for fine food and drink, there's space for family dining, there's space for watching the rugby -- there's space for everyone at The Albyn. Come awa' in.



A LITTLE ABOUT US..

We are an owner operated business with big ideas. We care about customer service, excellent food and building an amazing team. We have big plans and want to offer Aberdeen something different within the hospitality industry. We think outside the box and want our team to wake up and want to come to work every day. We notice the little things and value loyalty, dedication and passion.

WHAT DO YOU GET?

A competitive salary and full contract


Employee Assistance Program


Generous discount off your bill (including drinks)


Inclusion in our Employee of the Month programme and our annual Travel Trip


Immediate start (or as soon as your notice period allows)


Opportunities for career progression


Staff meals


Fantastic team and work environment


A business who cares about you


Staff parties, events, training courses and much more!



Apply now to join our team and come along on the journey!

Salary will be dependent on experience and the position is part time with hours between 20-30hrs per week to be agreed upon start with the business.

INDHEADOFFICE