Job Description

Umbel Restaurant Group

was founded by

Simon Rogan

in 2002 with the opening of the acclaimed L'Enclume restaurant in Cartmel, Cumbria. Over the years we have grown to include, Rogan & Co & Aulis in Cartmel, Henrock in Windermere, Aulis in London and Skof in Manchester. We boast 6 Michelin stars and are renowned for the quality and seasonality of our offer. We also have 16 rooms across Cartmel for our diners/guests to stay overnight.



We are now looking to recruit a

Reservations Manager

on a fixed-term basis for

15 months

, to join our reservations team based in Cartmel.





The role will involve:


Overseeing the reservations team of 5

Manage and oversee all reservation activities for our 6 UK restaurants across phone, email, and online platforms

A hands on approach to the role; answering guest queries, complaints and restaurant/room bookings

Optimise occupancy and revenue by monitoring covers and adjusting availability across the restaurants and rooms

Collaborate closely with the reception team


The role is based on 45 hours a week, day shifts only.



We are keen to hear from individuals with experience in similar environments, a passion for hospitality and customer service, an understanding of reservations software systems would also be highly beneficial.

Additional benefits

include

:



Staff Discounts across our Group - Family Discounted Rate - Bike2work Scheme - Calm App Premium membership - Employee Assistance Programme - Employee Referral Scheme - Ongoing Training and Career Development.



In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

We look forward to hearing from you!