Job Description

Job Ref:

CG12335

Branch:

The Gantry Hotel London

Location:

The Gantry Hotel London, London

Salary/Benefits:

Great Salary + Cairn Staff Rate + Other Benefits!

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

06/01/2026

Closing date:

02/04/2026

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of.

About the Role:

As Reservations Manager at Cairn Group, you'll be at the heart of the guest journey--often making the very first impression that leads to a memorable stay.



You'll lead the reservations team, managing all incoming enquiries and bookings across phone, email, and digital platforms. From individual stays to group bookings, you'll ensure every detail is captured accurately and shared across departments.



Collaborating closely with the Sales, ME, and Revenue teams, you'll work to maximise occupancy, ensure data accuracy, and meet monthly targets, while also nurturing strong relationships with loyal and repeat guests.



You'll also oversee system updates, inventory control, extranet and rate management, and support team training to ensure our service remains seamless and efficient.

About You:

A Hospitality Hero - You're often the first point of contact, and you set the tone for a warm, professional guest experience. A Service Superstar - You ensure every reservation runs smoothly, anticipating needs and resolving issues with care. A Team Player - You support and coach your team while collaborating across departments to deliver best-in-class service. Cool Under Pressure - You remain calm and solutions-focused when faced with challenges or tight deadlines. A Polished Professional - You manage communications with confidence and uphold high standards in everything you do. Proactive Organised - You handle bookings, schedules, and system accuracy with efficiency and attention to detail. Detail-Oriented - You maintain accurate reporting, inventory, and customer data while driving improvements in reservations processes.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.



At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

Service Excellence Bonus:

Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,

Get Paid in Real-Time with Wagestream

: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips--all in real-time,

Stay, Relax and Recharge

: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,

Delicious Discounts

: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,

Spa Discounts

: Self-care matters! Treat yourself with exclusive

wellness

offers at our spas and leisure clubs,

Retail, Cinema Fun Discounts

: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,

Rise with Us

: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,

Superstar Awards

: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,

Long-Service Awards

: Celebrate key milestones with us, starting from just one year of service--plus enjoy extra annual leave as a thank-you for your commitment.

Recommend a Friend

: Bring great people into the team and earn a bonus when they join!

24/7 Support

: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.

Pension Scheme

: Plan for your future with our pension plan, designed to help you build long-term security.

Year-Round Incentives

: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year! *

Bereavement Leave

- When life gets tough, we ensure you have the time and support you need to be with your loved ones.