Job Description

What you'll be doing!

An exciting opportunity has arisen to join our growing team at Holiday Inn Express Manchester City Centre as a Reservation and Sales Co-ordinator. We are looking to add a Reservation & Sales Co-ordinator to our team with the enthusiasm and passion to work in a friendly and engaging small but high performing admin team, to help us reach new levels in 2024 and beyond. In return, we are offering a competitive salary, great staff benefits, opportunities to develop your career and the opportunity to be a part of one of the largest and most well-known Hotel brands in the world!

You will have great attention to detail ensuring all billing and reservation instructions are coordinated effortlessly to our front office teams to ensure our guests have a flawless stay. You will be responsible for generating revenue, provide efficient, friendly, engaging advice, convert bedroom accommodation enquiries into bookings on the phone, in person or by letter. You will be a whiz with computer programmes and able to switch between reservation systems with ease to carry out reservation checks, take deposits and deal with advance purchase bookings. We love people who have a creative approach and you will be brimming with ideas on how to continuously improve our service, finding ways where we can be more efficient so we can spend time where it's important, with our guests.

Who You'll Be working for!

Founded in 1995 Centre Island is a people focused company who value their employees as their greatest asset. Our Manchester Arena Holiday Inn Express stands proudly in the Northern Quarter, a trendy neighborhood with bohemian bars, independent record shops, vibrant street art, great restaurants and some of the city's liveliest music venues. Our hotel has 192 rooms providing a simple yet modern service. That's where you come in! At the Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and leave them with lasting memories.

At Holiday Inn Express our values are everything you need, our purpose is to provide simple, smart travel. Working at the Holiday Inn Express you will be part of our family. That's where you come in! When you're part of the Holiday Inn Express brand you're more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Our Values

At Centre Island you'll be joining a growing family of 10 hotels with over 800 employees. At Centre Island whether you're working at our branded IHG hotels or our independent boutique we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

Act with

INTEGRITY

and

CARE

ENGAGED

with customers and colleagues alike Have

PASSION

and take

OWNERSHIP

in everything they do Strive to be

CREATIVE

to continuously improve

What we offer you!

28 Days Holiday pro-rated increasing to 33 days after your 5th year of Service

Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels

In house rewards and recognition program

Uniform provided

Competitive salary

Job Profile

Main Duties and Responsibilities:

SALES & MARKETING:

o Social media accounts management

o Sales research - calls to past clients, research into the area and seek potential businesses - arrange & conduct sales appointments

o Management of the hotel's online booking channels

RESERVATIONS:

o Handling reservations calls & e-mails

o Managing third party bookings extranet sites

o Arrival checks & room allocations

o Group follow up to include: rooming lists, payments & co-ordination

o Conference enquiries & bookings

ADMIN:

o Taking advance deposit payments

o Ensuring billing instructions are detailed on all reservations

o Updating events on Amadeus / Concerto / forecast / event board

Job Types: Full-time, Permanent

Pay: 12.80 per hour

Expected hours: 40 per week

Benefits:

Discounted or free food Employee discount Health & wellbeing programme
Work Location: In person