Job Description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf.


Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.


Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Location:

Fairmont St Andrews

Department:

Reservations


Turn moments into special memories.


At Fairmont St Andrews, our guests come to experience world-class luxury, unforgettable memories, and exceptional service -- and it all begins with you. As a

Reservations Supervisor

, you'll lead the team that shapes our guests' first impressions, ensuring every enquiry becomes a memorable stay.

A little more about what you'll be doing:

As a natural communicator and organised leader, you'll oversee the daily operations of our Reservations Department, guiding your team to deliver excellence and achieve results. You'll:

Lead and inspire the Reservations team through coaching, training, and performance development. Maximise sales opportunities and drive revenue by collaborating closely with the Front Office, Sales, and Revenue teams. Deliver seamless guest experiences from first enquiry to arrival, ensuring every detail exceeds expectations. Maintain accuracy and excellence across our systems (PM, CRS, fairmont.com & GDS), auditing regularly and resolving issues quickly. Support departmental goals, ensuring CES and LQA targets are met or exceeded. Manage resources effectively, keeping within budgets for payroll and supplies. Play an active leadership role, attending key meetings, driving communication across departments, and contributing to strategic decisions. Respond to guest and business feedback, adapting operations to continuously improve service.

Qualifications

We're seeking a confident, guest-focused professional who thrives in a dynamic environment and leads by example. You'll bring:

Proven experience in a reservations or front office supervisory role, ideally in a luxury hotel or resort setting. Strong communication and coaching skills, with a passion for motivating teams. Excellent organisational skills and attention to detail. A proactive approach to problem-solving and process improvement. Experience with property management systems (PM, CRS, IRIS, or similar). A warm, professional manner and a genuine passion for delivering outstanding guest experiences.

Additional Information

What is in it for you:

Free annual night stay (permanent staff) Big hotel discounts for you, friends & family - worldwide Free shuttle service and meals on duty Complimentary pool, gym and fitness classes 50% off dining plus great savings on spa, golf and retail Complimentary golf and PGA pro lessons Wellbeing app and long service rewards * Christmas gifts, parties and team events