Job Description

Resident Service Advisor Manchester City Centre Hours: 07:00 to 19:00 shift pattern with 4 days on then 4 days off. Salary: 25,000 + performance related bonus
Join our award winning on site team at one of Manchester's top rated Build to Rent schemes.

We are looking for an enthusiastic, hard working individual who thrives on delivering exceptional customer service.

To co-ordinate operations ensuring quality service delivery is meet and exceed resident's expectations at all times

Organise and book maintenance for residents and the building. Alongside making sure details are communicated to residents

Managing resident parcels and assist with queries

Raising and processing invoices to ensure a smooth operation of payments and deliveries

Clear communication with residents, contractors and team on shift

Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff

Report incidents / accidents onto the correct system and inform your manager of any serious reports

Must be pro-active and able to use initiative to organise daily operations and have attention to detail on all aspects of the role

Organise and be involved in resident events whilst creating a dynamic community

Conduct weekly and monthly Health and Safety checks

Expectation of the role:

Adhere to the task list provided ensuring full completion for a smooth operation

Clear communication with a handover to the RSA day shift outlining any issues

Fully compliant to Health and Safety and security processes

Provide 5 star customer service to all residents

To follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant

Achieve monthly KPI's and targets

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Casual dress Company pension On-site parking Referral programme
Experience:

Concierge: 1 year (required)
Work Location: In person

Expected start date: 08/09/2025