Job Description

Full Time, 12-month fixed-term contract

We are looking for a compassionate and hardworking talented individual who can regularly provide support and guidance to residents, ensuring that the property they reside in is safe and that the support enables the resident to move through our services into independent accommodation.


The support worker will be able to provide guidance, advice and where necessary signpost and assist the resident with day-to-day skills to motivate and encourage them, to reach their goals and where necessary utilising external agencies or other charities to support those goals where that is necessary.


You will work as part of a team responsible for the delivery of a high-quality service to all residents within the specified area or patch allocated and ensure properties in management are safe for residents to occupy.

Other responsibilities will include:

To onboard and offboard residents as required and to ensure that all of the relevant paperwork is completed Ensure residents are familiar with their new property and appropriate information is provided To go through and explain the license agreement with particular reference to house rules and consequences of non-compliance. Complete an online housing benefit application on behalf of the resident and ensure the resident has signed the license agreement Update Internal software with each tenants housing benefit reference and upload tenant's license agreement and ID documents Complete weekly support sessions To compile a risk assessment and support plan for each new resident Update risk and assessments and support plans on a weekly basis To signpost residents to relevant support services available in the area Manage resident expectations in relation to housing Ensure residents meet their obligations relating to service charges To respond to any issues of anti-social behaviour and take retrospective action in line with the organisation's policies and procedures. Carrying out health and safety checks of individual properties and communal areas

About you

Previous experience of support work is preferred but not essential Ability to plan and organise own time effectively, create own work schedules, prioritising, preparing in advance and setting of realistic timescales Effective communication skills, both written and verbal. Able to work collaboratively and flexibly in a fast-paced environment Confident working with people at all levels of the business Patient, tactful, diplomatic and approachable Ability to stay calm in difficult situations Good IT skills and experience of the Microsoft suite of products Be able to work as a team and on their own as required

What we can offer in return:

Company pension scheme Life assurance (four times salary) Private medical insurance Salary exchange for an electric car (dependent on eligibility) Other leave - bereavement leave, life events, emergency days, birthday (if it - falls on a weekday) Christmas office closedown days Employee reward portal Employee referral scheme Enhanced maternity / paternity pay Mileage allowance Employee assistance programme

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.



INDLOW


At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.



We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.



Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.