Job Description

Resource Coordinator

SITE: W5 - Odyssey Group


LOCATION: Queens Quay, Belfast, BT3 9QQ


RESPONSIBLE TO: Visitor Experience Manager


TERMS: Full Time, Permanent. Part Time hours will be considered.


DATE: December 2025

OVERALL PURPOSE OF THE JOB:

This is an exciting opportunity to be part of Northern Irelands premier visitor attraction at W5 and wider odyssey group. The post holder will play a vital role in supporting the visitor experience team by ensuring adequate staff coverage for daily operations, seasonal and special events including corporate, birthday parties, group visits, W5 Late events, and other activities. This role ensures that staffing resources are aligned with operational needs and visitor demand, contributing to a seamless and high-quality experience for all guests.

SELECTION CRITERIA

Essential Criteria

A minimum of 1 years recent experience in a busy administrative, record keeping role. Proven experience in managing rotas and coordinating staff across multiple operational areas. Experience in Staff Scheduling and/or Payroll Systems e.g NTD or similar. Strong attention to detail in maintaining records for payroll, compliance, and reporting. Clear and professional communication with staff, managers, and other departments. Excellent organisational abilities.

Desirable Criteria

Experience in Visitor-Facing or Event-Based Environments with a background in hospitality, visitor attractions, or event coordination is highly beneficial. The ability to analyse staffing data to identify trends and improve resource planning. Comfortable using digital tools and systems to streamline scheduling and communication. Knowledge of safeguarding, health and safety regulations and standards.





Salary - 24,570 per annum

Benefits

The Odyssey Group has a range of benefits which it offers to full and part time staff[1].
Free car parking. 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop. Complimentary tickets to Belfast Giants and friends and family access to W5. Holidays commence at 31 days per year rising to 34 [pro rata for part time staff.] Company paid social events. Contributory pension scheme, life assurance and paid sickness benefit. A comprehensive health cash plan plus Winter Flu Vaccination Scheme. Salary Sacrifice including pensions, holiday and cycle to work schemes. Training opportunities





[1] [Some T&Cs and qualifying periods may apply]