Job Description

Company Overview

Diagnostic Healthcare Ltd is a leading provider of medical diagnostic imaging services established in 2004. We offer a comprehensive range of imaging solutions including MRI, Ultrasound, DEXA, CT, and X-ray to both NHS and private patients. With over 90 community sites across England and regional centres in major cities, we are committed to delivering innovative and cost-effective services.

Summary

To provide administrative support to the Operations Manager and Head of Clinical Services. This is a multidisciplinary role which provides a vital link between the DHC Operations Team, various NHS trusts and our Mobile Radiographers out in the field to ensure an effective and smooth service is delivered to our patients.

Responsibilities

Oversee the day-to-day operations of the service across multiple locations. o Provide operational assistance to the Operations Manager and Head of Clinical Services as required o To build and maintain relationships with our Radiographers and Clinical support staff to ensure the smooth running of our services o Completion of a monthly multi-modality rota across all sites in the country for our Radiographers and Advanced Diagnostic Imaging Assistants. o To have an understanding of logistical features incorporated into the monthly rota e.g. Mobile scanner moves, Scheduled Services of scanners or equipment etc. o To open and close clinic diaries as required based on capacity needs, communicating with our patient services department and static clinic sites to ensure the smooth running of these services. o To order and monitor clinical and consumable stock across multiple sites. o Manage the distribution and resolution of operational queries logged on the Origami ticketing system, ensuring a swift response and resolution to all issues. Issues include but are not limited to: Breakdown of machines/support equipment, PACS/uploaders issues, network and login issues, stock etc. o Monitor, manage and support the administration of the clinical team using external and remote functions with Head Office. o To assist in the recruitment of clinical staff as and when required by the Operations Manager or Head of Clinical Services. o Assist with overseas recruitment pathways if required to provide support to HR and the Operations team. o Ensure all compliance requirements of all clinical staff are completed and / or up to date in a support capacity in conjunction with HR needs. o To be involved operationally with the induction, training and clinical assessment of new clinical staff e.g. organising assessment dates, training days etc whilst taking into account the capacity on the rota. o To assist the Operations Manager and Head of Clinical Services to implement and monitor the performance of new working process across all sites when required.

Personal Skills

? Maintain a professional appearance and demeanour at all times.

? Having a flexible approach to work and changing environments

? Strong communications skills

? Be self-motivated and able to work on own initiative ? Vigilance and attention to detail

? Problem solving

? Rapport building

? Forward thinker

? Planning

Confidentiality

n the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
oIn the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may 3 | Page Document Name: Operations Coordinator Document Number: 5.0612 Version MG(RP-622) Recruitment Process June 2022 Restricted also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding Children and Vulnerable Adults

Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with, and adherence to, the DHC Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training.

All employees must ensure that they understand and act in accordance with this clause.

If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency. Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regard to Safeguarding Children and Vulnerable Adults and PREVENT.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the company, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication

within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly. Responsibility for Policy and Service Development Implementation
The post-holder will:

Adhere to company policies and procedures. Propose changes to working practices or procedures within own work area. Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension On-site parking
Language:

English (preferred)
Work Location: In person