Job Description

Job Introduction

Are you a scheduling superstar with a knack for spotting patterns and solving puzzles? Do you love making sure the right people are in the right place at the right time? If so, we've got the perfect role for you!


At Yorkshire Housing, we're all about delivering brilliant customer experiences--and our contact centre is at the heart of that. As our new

Resource Planning Coordinator

, you'll help keep everything running smoothly behind the scenes.

What you'll be doing:

Forecasting customer contact volumes and building smart, efficient schedules Keeping a close eye on real-time performance and making quick adjustments when needed Working closely with our Resource Planning Expert and operational teams to make sure we've got the right people with the right skills, right when we need them Using data to spot trends, flag risks, and help shape our future workforce strategy Supporting managers with clear, helpful insights and reports that drive performance

What you'll bring:

Experience in workforce planning, scheduling, or contact centre operations A sharp eye for detail and a love of data Confidence using tools like Excel and real-time adherence systems Great communication skills--you'll be sharing insights and updates with managers and stakeholders A proactive, problem-solving mindset and the ability to stay cool under pressure A customer-first approach in everything you do Confident challenging others--you're comfortable speaking up to improve decisions and drive better outcomes

Bonus points if you've got:

Experience in a similar role within a contact centre environment

Why you'll love working here:

At Yorkshire Housing, we're not just about bricks and mortar--we're about

people, purpose, and possibility

. We live by our values:

Create trust

- Be honest, open, and do what you say.

Be curious

- Ask questions, think differently, and keep learning.

Make it happen

- Own it, do it, and be empowered.

Achieve impact

- Do things that matter and show pride in what you do.

Have fun

- Be yourself, enjoy work, and stay connected.

We're building a culture where everyone feels welcome, supported, and free to be themselves. And we're serious about equality, diversity, and inclusion--because we know we're better when we reflect the communities we serve. If you're all about creating great experiences, love a bit of variety, and want to work somewhere that values people and purpose--

we want to hear from you

.

The important bits:

This a full-time (35hours per week),

26,509.29

per annum, for a 35 hour week plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.


We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.


Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.


Find out more about our employment perks here!

Now you're really interested?

At YH, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.


We know that not all candidates will meet every single requirement. If you're experience looks a little different from what we're looking for and you think you can bring value to the role, we'd love to learn more about you so please apply!


If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk

The fine print

The closing date for applications will be

13.07.25

, but we might close it early if we get lots of great candidates, so don't hang around. Keep an eye out on your emails as we'll be in touch pretty soon after the role closes!


Just so you know we don't tend to just do a traditional interview here; we use a variety of methods to make sure we get the best out of people applying for us. Key dates for this role is

22.07.25

make sure your diary is free before applying!


If you're applying for this role internally, you must inform your current line manager (it's the right thing to do!).